Interactive Voice Response is an automated telephony system that automatically interacts with a caller/customer on your behalf without human intervention and helps to forward calls to appropriate departments. The IVR technology takes responses in voice or numeric forms to carry the conversation further with a caller and takes the desired action accordingly.When your IVR is correctly configured in your call center software, it will allow each customer to talk directly with agents who can provide the best service for his needs, reducing his waiting time and optimizing the time of your agents, helping you to prioritize calls.24/7 Service: An IVR system can effectively function throughout the day without any noticeable decrease in performance. This allows for an IVR system to constantly remain online to serve and answer customer’s queries, regardless of the hour of the incoming call. Save Time: Fortunately, a great benefit of IVR is allowing customers to skip the options they don’t need. In addition, dropped calls occur less frequently when such a system is in place, and customers may be given the option of a callback when their wait time is very long. Lastly, being routed to agents with the appropriate skills ensures that customers get the answers they need every time.Increased efficiency: By segmenting callers and guiding them to the appropriate department or agent, IVR boosts the overall efficiency of a customer service; it ensures that the caller is connected with an agent who is best-equipped to provide a swift resolution to their query.Interactive voice response system is unable to deal with a particular query; a live agent can intervene and manually guide the system to a resolution. The next time the system encounters a similar situation, it will be able to resolve the issue with minimal or no intervention, based on the data gathered from the previous instance.Effective Feedback Tool: Taking customer feedback after the call is an extraordinary thought put in by businesses to understand a customer’s perspective. After a customer is finished conversing with an agent, IVR prompts them to give feedback via DTMF tones on the keypad. This feedback is related to the company products, agent interaction or the resolution quality. Through IVR system, customers can express their concerns truthfully without disrespecting any agent.Thus, IVR is one such technology that helps you ensure your customers receive the quality service they deserve. IVR service is a must-have thing for businesses looking to establish themselves as a brand and deliver the best customer service.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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