logo

Chat Bot for Social Media

by Sachin Kaushik,on Oct 01,2019

Chatbots are used around the web, on websites, social media and messaging apps. Facebook messager has a whole host of bots, developed specifically for the platform. These bots are designed to increase platform functionality and helps users do specific things without ever exiting their favorite app.


Chat marketing is bigger than Facebook. Chatbots, which can interact with people 24/7. without human intervention, are being used on a wide range of websites and in mobile apps in every industry - for marketing, sales, customer service and more. Social Media Chatbots offer flexibility in order to automate tasks, and assist in retrieving data. They are becoming a vital way to enhance the consumer experience for the purpose of better customer service and growing interaction.

Consumers are increasingly migrating from conventional social networks to messaging apps like Wechat, Apple iMessage, and of course, Facebook Messenger. The burgeoning growth of these messaging platforms actually surpasses that of the four biggest social networks in existence. It’s a win-win situation for both consumers and businesses, which are finding it easier to navigate their way through reduced ad fatigue and competition as well as increased monetization, resulting in better ROI.

Moreover, messaging apps have eclipsed social media apps in terms of attracting new active users, which is hardly surprising. Here, chatbots have a massive role to play because they enable users to search content via their preferred messaging apps. The increase in messenger needs with the rise of message-based social apps like WeChat and WhatsApp. As these services become more popular for users, they emerge as important channels for business. When you add Twitter chatbots to your marketing and customer service strategies, remember that successful bots add value and improve the user experience.

In social media marketing, chatbots have evolved, but their prime functionality remains the same, and that is to improve real-time engagement. Customers are always searching for prompt and ready replies to their comments and queries. The chatbots are designed in such a manner that they are able to answer most of the queries placed by customers, without human intervention. And this helps in bonding a strong relationship with your customers and potential crowds, without paying for high overheads on staff.

Early chatbot deployments may have been flawed, but the latest developments show that this is a technology with genuine benefits for you and your customers. People want speedy, effective support and bots are a great way to meet that demand. 2020 will be the year that social media chatbots move from over-glorified FAQ machines to AI-powered agents that deliver personalized services across all of your whole digital network. 

d

Company Achievements

5000+

Projects Delivered

10000+

Satisfied Clients

7

Winning Awards

4.4

Company Ratings

Our Testimonials

Dedicated Work

Our Clients

enquire