A Voice logger (or Voice logging system ) is a device that regularly records telephonic conversations. Business that engage in voice logging include public safety (emergency responses, mental health help lines),customers service call centers , and financial services .Top five benefits of Voice logging software are given below : 1.Biggest benefit of using voice logging software is that you may be able to improve customer service by monitoring the interactions that the call center management staff has with customers. This can also enable you to resolve complaints before they become major issues. If you find a call that went very poorly, you can have one of your more seasoned reps call the customer back to make things right. _II. Data entry errors may be significantly reduced when you use voice logging. Since all important details that are exchanged with customers are saved for review, you may be able to correct any entry errors that are found easily. You may be able to save time, money and effort and to achieve better quality control. _III. The information that is gathered after monitoring phone calls can be used for sales training. The call center employees may learn what needs to be improved and this can help them interact better with customers. _IV. Recorded calls are often used by managers for performance reviews. The progress of individual staff members can be determined by analyzing the past and current call records and this can improve the quality of service offered. _V. All businesses face lawsuits due to miscommunication with customers. You can make use of call recordings for dispute resolution and prevent liability. __It’s natural for human beings to make errors. But these errors in data entry can prove costly if the stakes are high in a conversation. At such times, recordings are helpful for people to go back to check whether they’ve accurately entered data, and correct it if not. Compliance is one of the most important metrics for call centers. Voice loggers enable the quality and monitoring departments to track whether agents are adhering to company Do’s and Don’ts and not engaging in activities outside the company’s protocols of safety and regulations.
_III. The information that is gathered after monitoring phone calls can be used for sales training. The call center employees may learn what needs to be improved and this can help them interact better with customers.
_V. All businesses face lawsuits due to miscommunication with customers. You can make use of call recordings for dispute resolution and prevent liability.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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