WAHA solution refers to Work-at-Home-Agent solution. Aria 's customers have long taken advantages of our contact center solution and remote agent solutions. Many are reaching out for advice on how to expand these capabilities for agents and supervisors to work from home. They are looking for ways to quickly respond to customer concerns and questions, while also proactively preparing for any potential impact to the business.It is our mission to help businesses succeed in the challenging times. As such, Aria has launched a Work from home contact center solution to get organizations with these urgent needs up and running quickly. It is a secure, scalable, native cloud solution for businesses. Remote agent solution allows teams to work from dispersed locations while remaining a cohesive unit and performing with ease and efficiency. These remote solutions use cloud-based software so that at-home agents can be active and effective anywhere with a reliable internet connection.The WAHA solution operates on the cloud, which has a number of positive effects on the environment. The dematerialization of data and software, the elimination of hardware and paper products, and the corresponding energy savings are all beneficial to both your business and our planet.Increase flexibilityWork from home call center solution allows to quickly scale up and down operations according to the dynamic needs of each business. Supporting remote working gives contact centers the flexibility to schedule staff as needed because agents just need to sit at their workspace.Reduced costsRemote agent solutions are highly cost-efficient, as they reduce significantly the upfront costs that on-premise solutions normally require. These solutions may be upgraded inexpensively, allowing contact centers to integrate platforms and lower costs by using a pay-as-you-go consumption model and test the solution first with a free trial.The Work-at-home-agent model has shown proven benefits for contact centres, most notably in customer and agent loyalty, and reduced costs. Our solution allows you to offer your staff the flexibility of working from home or the office, and enables the effective management of agents no matter where they’re located.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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