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Web Portal Integration in Omni Channel

by Sachin Kaushik,on Wed May 07,2019

Integrating a portal in Omni Channel Communication system that allows you to maintain a consistent look and feel throughout your digital environment doesn't have to be difficult. Aria Provides  Multiple options set up your portal by web portal Integration whichever way best suits both your existing architecture and your end-users. You can make use of a separate login page for your users to go to, or you can fully integrate the login to your existing webpage with no loss in form or functionality. Either route you choose can be customized and branded completely to match the look and feel of your site.

Collaboration and Deployment Services Web services architecture provides the ability to integrate it with portal servers Omni channel communication system. This enables the delivery of highly customized content through pluggable user interface components that use Web services to produce fragments of mark-up code that are aggregated into a portal page.
Typically, a portal page is displayed as a collection of non-overlapping windows, where each window displays a segment of content. Some examples of portal applications are email, weather reports, discussion forums, and news.

Scalable and Reliable
It doesn’t matter if you have 10 users or 10,000: you need to know that your users have reliable and responsive access to your portal. With the hybrid cloud approach, you will have the ability to provide a fully load-balanced, fail-over protected, and regularly backed-up environment for your users to access however they might need to. Our engineers will work with you to configure your portal to fit your exact needs.

End User Experience
Web portal integration, as new ways for customers to engage and for you to differentiate your brand. It gives you the ability to broadcast announcements to your entire directory or segment them by a specific user or group - all with just a few simple keystrokes. Additionally, the customization enabled allows you to provide your users with relevant guidance and direction whenever they encounter error messages- instead of leaving them out in the cold. These are just some of the many features to enable you to provide the best user experience possible.
But how do you ensure you are giving customers a frictionless experience across all channels?
Build the integration layer needed to shift customers seamlessly from channel to channel with Omni-channel Integration from Software.
The benefits of Web Portal integration in Omni channel communication system: Maintain key information between touch points to turn every customer interaction into a relationship-building experience. And use this information to anticipate new offers or products each customer might be interested in.

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