Computer Telephony Integration (CTI) is a technology that enables a computer to interact with telephony systems. This means that a user can actually call directly from their desktop sans a PBX or key system telephone. This cloud telephony integration gives centralized control system over all the means of communication such as phone, computer, fax, voicemail, mobile etc allowing communication among these devices through a single interface.Functions of CTIThere are a variety of functions CTI can be used for. These might include:> Screen popping: Triggering a caller number (ANI) or number dialed (SDNIS) and other data about customers the moment of a call.> Automated Dialing: Including click-to-call, power dialing auto dialer> Phone controls: e.g. answer, hang-up, hold conference> Call Routing/Transferring: Intelligent Voice Response (IVR) time-based routing, skills based routing, etc.(Computer Telephony Integration) CTI opens doors to a more flexible and scalable communication system for companies, especially those that need to place a large number of calls every day but suffer mainly because of costly communication infrastructures. Owing to this reason, CTI was introduced to provide a smooth platform for communication between the customers and agents without incurring huge calling charges. Moreover, representatives can also track the history of the customer with your business in order to reduce the time of providing solutions to them.Cloud computing has paved the way for the mass adoption of CTI, as well as other technologies. It has made powerful systems, platforms and applications available to practically all kinds of businesses. Through scalable service offerings, small- and medium-sized businesses can use technologies, such as CTI, to compete on the same level as companies with more technical expertise and thicker wallets.These numbers reflect the future of CTI. As the cloud computing industry grows, cloud-based CTI services become more accessible, at low level off rates. Because of this, the CTI market will lean further towards cloud-based services. You just won’t be able to deny the key selling points: cost-effectiveness, scalability and accessibility.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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