Computer Telephony Integration (CTI) means coordinating a computer with a telephone system, and using the computer to perform the call control functions usually associated with a PBX. CTI is where these seamlessly separate systems interact in order to streamline your company’s communications. Computer telephony integration might sound complicated, but it takes only a few minutes to integrate it with your company’s phone system. This technology enables the agent to make and receive tones of calls without touching an actual telephone.Using CTI, agents can view detailed information like name, address, mobile number, locations etc., about the caller through automated screen pop-ups. Having this information, the agent can communicate professionally with customers. In addition to distributing calls, call centres and organisations also wanted to improve the efficiency of call centre agents by matching incoming phone calls with relevant information stored in their customer databases. CTI allowed data collected by the phone systems, such as the caller ID or automatic number identification, to be used to query databases – such as the CRM – and populate that data on the screen of the customer services team. Computer Telephony Integration also permits integration with other technologies like Automatic Number Identification (ANI), Voice Conferencing, and Interactive Voice Response (IVR).Through CTI call center technology you can make your communication seamless and efficient. As a result, the average duration of your calls is considerably reduced. Automated call backs can also be scheduled for inbound calls. Both these facilities means that you save money per call and hire lesser staff members to run your call center effectively.CTI system allows you to identify specific instances during their customer interactions that they could have performed better. In such a way you can provide specific training for agents and follow-up with quality feedback. This helps enhance the performance of the overall customer support team.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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