In order to ensure a high-quality experience for businesses and users, WhatsApp is in a limited public preview. WhatsApp Business Integration supports a subset of features provided by the WhatsApp applications clients already know from Android, iOS, Web and other platforms, including end-to-end encryption. The difference is that this application is deployed on a server, and the client can use our API to programmatically send and receive messages and integrate this workflow with their own systems (CRMs, customer care, etc.).Once a phone number is being connected with the server, it receives Business Account tag in WhatsApp world. Once WhatsApp verifies that an authentic brand owns the account, the tag will become Official Business Account and a green checkmark badge will appear in its profile and next to the header in the chat thread. In that case, the name of the business will be visible even if the user hasn't added the business to their address book. WhatsApp Integration is no longer just for phones – there are now both Mac and Windows apps that have made WhatsApp officially multi-platform.There are two different ways that you can integrate WhatsApp. While there aren’t a huge variety of options, there are some ways that you can integrate WhatsApp that go beyond just social sharing.There are a couple different ways that you can set up WhatsApp integration in Omni channel Communication. First, you can implement a basic button that lets users share your posts via WhatsApp. Two ways to implement are:• A floating share bar• A dedicated WhatsApp buttonEngage with customers on WhatsApp - Allow customers to opt-in for responses from your business on their WhatsApp inbox. Our WhatsApp integration in Omni Channel Communication lets you connect to multiple WhatsApp Business accounts. Send responses using GIFS, images, canned responses, attachments.Assign WhatsApp conversations to the right agent - With advanced Assignment Rules, you can be assured that your prospect or customer is always connected to the right agent to avoid multiple reassignments later.Get insights on the conversations you have on WhatsApp - All your WhatsApp conversations will be initiated from a new channel that can be mapped to a group. Filter your dashboard and reports by the group name to get all the insights you need. Most of the modern Custom CRM solutions come with the proper set of APIs and other technologies which allow CRM Integration with other Technologies.Benefits of WhatsApp Integration in Omni channel Communication• Direct- WhatsApp Message is the most direct means of communication. Most of the people read WhatsApp before they read email or SMS. So the effectiveness of WhatsApp is unparalleled.• Rich Media - Apart from Rich Text (like Bold, Italic and mono fonts) Rich media like PDF, Images, Docs, Contact Files, Locations etc. can be sent via WhatsApp.• Acknowledgement. - When the recipient has read the message, you get the acknowledgement within CRM about that. The notification is also possible on Mobile App about read-receipt of some particular message.• Workflow based - CRM gives an option of automating the tasks and actions. Now, CRM automation based WhatsApp messages can be beneficial.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
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