Social Media is a key to marketing, as it provides a way to stay connected with an audience on a daily basis. It is an effective means of communication that simultaneously allow business to brand themselves, develop personality and reach out to existing customers and potential new ones. Social media integration is when software handles your all social media accounts like Facebook, Whatsapp, LinkedIn, twitter, Instagram etc. under one platform and allows you to post same post to all the social media accounts in one go or you can schedule it when you want the post to go.Consumers like to use different forms of communication, so it's important to cater to each preference. If you don't have specific platforms, or they aren't integrated, your authority and reputation may be viewed poorly.Call Center Software evolve to keep in pace with changing tech and customer patterns. That most present contact center solutions are omnichannel is a pointer to changing trends influenced by customer behavior. Social media is just indispensable and, in response, contact centers may opt for Call Center Software with social media integration. The better option is omnichannel contact center solution with Facebook and Whatsapp Integration. Whatsapp and Facebook happen to be the most popular and widely used of all the social media channels. Integration of these two channels makes life easier for the agent who must get a handle on a customer’s complaint or issue that is voiced in a Whatsapp message or on a Facebook post or message.Social media integration with contact center software also improves the agent experience. Not only because fewer frustrated customers means better employee morale, but it also makes work processes easier. With social media integration, agents have a 360-degree view of customers and can access their complete interaction history. Further, digital interactions are up to three times more efficient than voice. The typical agent can handle between 2 and 3 concurrent interactions, while a highly skilled agent could handle as many as 5 concurrent interactions.Businesses must understand that social media is the future of customer service. Social media interactions along with their contact center software in strengthening the company’s online image that will ultimately reflect in its revenues.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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