As many employees, especially in the software services sector, are forced to work from home due to the COVID-19 pandemic, the move could turn out to be an inflation point for the indian IT industry, experts said. Nearly haf of the India's technology workers/employees– estimated at 3 million – have already begun to work from home as social distancing becomes key to contain the spread of the coronavirus outbreak. If employees continue to work from home for a few more months, IT companies are likely to conclude that 20-30% of their workforce can operate remotely, In this case, In order to make and receive calls, you definately will need a computer that meets your basic system requirements, a headset and an internet connection. Cloud based call center software won’t need a telephone line, VoIP connection. Making sure that their internet connection and system capabilities are sufficient to work optimally is a must. Many companies will provide these basics for their at-home agents. Agents can be based anywhere without installing any special hardware or software. A work-at-home agent simply logs into the web-based application to begin taking customer calls, emails, or SMS. Aria’s robust live call monitoring and reporting capabilities provide real time calling updates for admin and supervisor so you retain complete control over your customer experience. Call recording provides an advanced level of quality assurance.Cloud based CRM compiles information about each customer such as: client demographics, email, phone numbers, call logs, etc. so your agent will always be up-to-date no matter where they are working. Some browser-based call center software functions as a CRM as well. Remote agents can be paid on a per call basis instead of an hourly wage and can fill in from home during peak calling seasons. Using at home based call center software during this lock down is a great way to manage calling system.Call centers have relied on Aria’s Call Center software for more than 15 years. Across a wide variety of industries, we provide solutions and innovations that make operating a call center intuitive, cost-effective, flexible, and scalable. We are here 24 hours a day and seven days a week to support your needs and answer your questions. Get in touch with us and find out about our solutions for your issues.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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