As many employee, especially in the IT sector, are forced to work from home due to the Coronavirus Pandemic, this move could turn out to be an inflation point for an Indian IT industry. Nearly half of the India's technology workers/employee have already begun to work from home as social distancing becomes key to contain the spread of the coronavirus outbreak. In the meanwhile we launched Work from Home Contact Center Solution that will bring you all the same functionalities as traditional call center software, just with lower costs. It doesn’t matter if you’re focusing on inbound customer service, or if you’re using a predictive dialer to increase your sales, it can help you.The Aria work from home call center solution meets the challenges of a remote call center and enables companies to connect with their customers from anywhere. Agents can be located at numerous remote locations, and managed as one central pool of agents. This provides the efficiency of a centrally-based contact center even if agents are geographically dispersed or at-home locations. With call center software, a virtual call center agent can see the entire customer journey across all communication channels remotely, thereby providing a meaningful and personal virtual customer experience.Aria Telecom provides four types of Remote Agent contact center solution:1) Solution with Agent UI- Recommended for High Volume Calls Traffic2) Solution Without Agent UI- Recommended for High Volume Calls Traffic Where agents do not have Laptop / Desktop3) Solution With Agent UI- Recommended for low Volume Calls Traffic Specially for Corporate Executives4) Solution Without Agent UI- Recommended for Low Volume Calls Traffic – Most suitable for corporate executives inbound calls.Remote agent call center solution is also a great fit for people who have the perfect skills for the role but have family or other commitments. The solution lets you simply add additional agents on the fly so that they’re up and running in an instant.For a growing business, employing at-home workers allows you to expand without physically relocating.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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