Companies from many different market segments across the world are struggling during this crisis. However, the call center industry is experiencing a continuous growth. With the ability for agents to work from home, the best contact centers have continued their business without service interruption, seeing a great return on investment. Many companies are now moving towards adopting virtual contact centers or virtual remote staffing.Every customer service executive is looking for business agility, flexibility and cost-effective solutions. But to achieve all of this, quality is often sacrificed.A cloud-based contact center solution can intelligently handle calling process including call queues, route calls to the best resource, and help your remote agent team share information internally in real time from anywhere, so less experienced employees can draw on the knowledge of seasoned staff members. A contact center solution that offers the tools and capabilities you need to build a powerful distributed support team and also integrates with the rest of the company can give agents access to subject matter experts as well as departments outside the contact center.Agents can be based anywhere without installing any special hardware or software. A work-at-home agent simply logs into the web-based application to begin taking customer calls, emails, or SMS. Aria’s robust live call monitoring and reporting capabilities provide real time calling updates for admin and supervisor so you retain complete control over your customer experience. Call recording provides an advanced level of quality assurance.Cloud dialer solution shows in real time what’s happening with your at-home agents, with a clear dashboard to monitor every employee and their status. Who’s on a dead call, on not-ready or pause, how many calls are active, and how many agents are available. Also, important to watch in real time are your abandonment rates, if you’re dropping calls, your dial speed, and if you’re running out of data. A good system will also automatically email production reports at regular intervals.Cloud CRM compiles information about each customer such as: client demographics, email, phone numbers, call logs, etc. so your agent will always be up-to-date no matter where they are working. Some browser-based call center software functions as a CRM as well. Remote agents can be paid on a per call basis instead of an hourly wage and can fill in from home during peak calling seasons. Using at home based call center software during this lock down is a great way to manage calling system.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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