After spending the last couple of crazy months executing all of our contact center business continuity plans in response to the global pandemic, let's pause for a moment to reflect on what's next for the work from home call center. The spread of home working is opening up a new range of possibilities for the way businesses can work and structure themselves. As well as opportunities and benefits, home working brings new responsibilities for the employer and employee. Government agencies are under pressure to operate efficiently while increasing service to the customer. There is a growing expectation to communicate clearly, respond quickly and provide a consistent message in all channels. Aria Telecom helps our clients meet the challenges of working-at-home agents..We offer work from home contact center solution to meet the needs of government organizations of all sizes. Government agencies and other organizations that serve large constituencies typically rely on our enterprise solutions for workforce optimization, employee engagement, and engagement management, the voice of the customer, and security, and compliance. For state and local governments, we offer solutions designed to meet the needs of smaller constituencies. Whether you are a utility organization, a state-operated hospital, or a federal agency, we offer the ease of doing business, the right expertise, and comprehensive portfolio of services and solutions to ensure maximum return on investment.Government Employee and Contact center agents working from home increase the organizational need for flexibility and agility. Remote agents find themselves on their own, with no immediate managerial support, while facing higher customer demands, increasing call volumes and more complex interactions. The challenge is ensuring work from home employees are actually meeting the required productivity levels and performance KPIs as well as remaining engaged and motivate.Benefits of WFH Contact Center Solution in government organizations: • Prioritizes Clients and Identifies Urgent Calls• Enhance reporting metrics • Easy to use • Improved security • Integration with Multi-Channel (eg. Email, SMS, Mobile App, Social media etc.)• Customer satisfaction and loyalty
Company Achievements
5000+
Projects Delivered
10000+
Satisfied Clients
7
Winning Awards
4.4
Company Ratings
Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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