Call Center Software has many important features for Hospitals and healthcare System. When Patients call their doctor's office ,the last thing they want to deal with is a cranky receptionist on the other end .Or, just as bad be stuck on hold. In fact a study form much Research found that being on hold for an extended period of time is one of the top reasons cited for patient dissatisfaction. Health care call center can respond quickly to patients ,reduce the burden on administrative staff and help improve the patient experience. There are some excellent cloud and call center software technologies available to Healthcare Call Centers..Call centers are the backbone of effective communication within hospitals and for patients and outside personnel. Contact centers software for healthcare is evolving to become patient engagement centers as routine calls are automated. A seamless connection between providers and patients using multiple channels of communication improve the patient’s experience and reduces costs, both of which have a positive impact on the bottom line.Improve Patient ExperienceDeliver meaningful experience to the patients and their families using advanced features which allow your contact center to surpass patient's expectations.Securely Maintain Patient RecordsMaintain patient records in a secure environment with our robust contact center software for future reference when looking for patient history.Faster Complaint RedressalUse intelligent routing to direct the patient queries to the right agent in the first contact itself thus, reducing their hold time and improving query resolution rate.Post Discharge EngagementContinue engaging with the patient even after the patient is discharged. Send health tips or checkup reminders over an SMS, email or voice call.Ensure securityProtect against privacy violations, security breaches, and failed compliance audits.Automate communicationsConnect each patient with the right care provider based on schedule and skill.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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