e commerce sector

Call Center Software for E commerce Industry

by Sachin Kaushik,on Wed Jun 24,2019

In the e commerce industry, building a strong reputation is everything. You need to provide consistently positive experiences for all your customers. A single negative review can tarnish your image in the online community and dramatically affect your sales. Knowing that 86% of clients stop doing business with a company because of poor customer service, you need to make sure customer service is always a priority for your web-based business and part of your customer retention plan. It is essential that the first point of contact is professional, courteous, and convenient. That’s where Specialty’s e-commerce Call center comes in.

Our Offering:

Back Office Integration:

Aria Call Center Software integrates your internal business systems (Ordering, Logistics, Stock) to ensure the right resources receive the most important tasks at the right time, regardless of location or channel.

Profit based routing:

Aria Call Center Solution PBR routes your most profitable customers and their information to the most suitable resources in order to increase your profit margin.

Team Overflow:

Makes sure that your customers are always talking to any available agents to strengthen customer relationships with better human based communications using the channel of the customer's choice.

Multi-Channel Conversations:

Creates seamless conversations with customers across time and channels, including website, branch office, phone call, mobile application or social media's.

The Benefits

When you collaborate with our service business, you make a commitment to customer service excellence. Having our Call Center Software will take your e-commerce business to the next level and help ensure brand loyalty.

>> Professional Representation: When consumers are purchasing from a seemingly faceless online organization, presenting a professional image is essential. With us on your team, you can rest assured that your brand will be represented flawlessly each time we pick up the phone. Whether you are running a small e-commerce site or a large online store, your clients will appreciate the superior level of care that the right call center software provides.

>> Reduced Operating Expenses: Our agents work remotely and virtually, negating the need for hiring and training new staff members. There is no expensive equipment to purchase, install, or maintain – we have your technological needs covered. Month-to-month contracts and by-the-minute billing mean that you will pay for only the operator time you use, potentially saving your company thousands of dollars. All of that translates to reduced out-of-pocket expenses and an increase in your bottom line.

>> Increased Productivity: When customers’ requests are coming in at a frenzied pace, chances are your employees are so busy managing order entry that they have little time for the day-to-day obligations of running your business. Our operators can help. Lifting the burden of an ever-ringing phone leads to increased productivity and happier employees.

Call Center Software for E commerce Industry

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