The utility sector, especially the power (electricity) distribution companies (Discoms), is going through a huge transformation driven by the technological progress. One such our innovation wave is the integration of interactive voice response (IVR) systems with automatic speech recognition (ASR) and text-to-speech (TTS) technologies. This powerful combination is transforming customer service, increasing efficiency and improving overall customer satisfaction. Brief details about Our IVR, ASR, and TTS Technologies:- Interactive Voice Response (IVR): Our IVR systems allow customers to interact with a company's automated system through voice or keypad inputs. This technology streamlines call routing and provides self-service options, reducing the need for human intervention. Automatic Speech Recognition (ASR): Our ASR technology converts spoken language into text. By recognizing and interpreting customer speech, ASR enables more natural and efficient interactions with IVR systems. Text-to-Speech (TTS): Our TTS technology converts text into spoken words. This allows IVR systems to deliver responses and information to customers in a clear and human-like voice. When integrated, these technologies create an intelligent, voice-activated system that can understand and respond to customer queries in real-time, providing a seamless and efficient customer service experience. For Example: -We have many discom clients with IVR based ASR- TTS technology. One of our existing client PSPCL (Punjab State Power Corporation Ltd) is using our IVR based ASR- TTS technology. It reduces the load on customer service representatives during peak hours. And customers can speak naturally instead of navigating through rigid menu options. Our IVR based ASR- TTS technology automatically handles routine inquiries and service requests, such as bill payments, outage reporting, and account information. So Our IVR-based ASR-TTS technologies are transforming the best way DISCOMs connect with their customers & resolve queries within seconds. By leveraging automatic speech recognition and text-to-speech technologies, these technologies offer a more efficient, engaging, and quality customer service experience. If you are looking for IVR-ASR-TTS solution for discom, it is a visionary step towards achieving goals.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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