Globalization has opened up new frontiers for automobile companies, yet with these new opportunities come the challenges of effective customers lifecycle management and customer relationship management. adopting a multi-channel customer service approach enables automobile companies to develop and integrate customer touch-points across the lifecycle - right from the initial negotiations with the dealer and order placement to delivery and after-sales support. We enable your automobile company to form a lasting connection with your customers and hence, achieve business growth.Our 24x7x365 multi-channel contact center brings together well-trained professionals and the latest call center technology. We provide businesses in the automobile sector with efficient and cost-effective customer care services across all critical communication channels: inbound and outbound voice support, live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more features, our call center technology ensures that all your customer interactions are streamlined.The automobile industry is still in high demand in today’s economy. Vehicles are a necessity for many North Americans and are part of their way of life.However, with globalization, there is more competition within the automobile industry than ever before. Consumers have more options for vehicles, and they may also make greater demands on automobile companies, expecting a higher level of service. Automobile dealers are facing new challenges too, with traditional advertising streams becoming cost-prohibitive.Need for Outsourced Call Center Solution for Automobile IndustryCustomer service is more important than ever within the automobile industry. For many consumers, it’s not just the vehicle itself that factors into their decision-making process, but also the reputation of the automobile brand and/or dealer. As vehicles are high-value purchases, consumers have higher expectations of the service they receive. Particularly when it comes to issues of safety and performance, automobile buyers want assurance over any concern or issue that may arise.Call center software allow automobile companies to provide this superior level of service to their customers. Whether used by an automobile manufacturer or an automobile dealer, using outsourced call center services can improve reputation, foster relationships with customers, make sales, and increase revenue.
Company Achievements
5000+
Projects Delivered
10000+
Satisfied Clients
7
Winning Awards
4.4
Company Ratings
Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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