For companies with multiple locations like travel companies, share brokers, retails chains or financial organisations wise unified approach require branch office to integrated advanced solutions. Call monitoring is the continuous process of data collection, analysis, and feedback. Successful call monitoring strategy directly affects customer satisfaction, employee retention, and your bottom line. Nevertheless, Call monitoring can be tricky to put into place. Aria Telecom offers a solution which enable call recording, monitoring and managing customer interaction for organization having multiple branches. It is a multi-users application that allows an individual user to monitor over the system and track information. We will install one application on all user locations that will be connected with centralized server and will be helpful to transmit the live data on centralized screen. There will be Analog loggers in multiple branches which is used to record the conversation happened with their customers. A PCI based Card which is inserted in computer slot and lines will be connecting through parallel connectivity with phone instrument & card as well.FTP Application- We provide a solution to client to transfer all the recordings at the EOD by using FTP application on your Head office situated server. All the Recordings are saving in branch computers and time to time its sending to Head office when requested. Data Pop-up Application: One Pop Up application in all branches when call will be connected with users, customer details should be pop out on application as per the database. Call details will be populating while incoming/Outgoing.These monitoring recordings can then be used by call centers and other enterprise for various purposes such as compliance purposes, transcription and speech analysis, or for podcasting and blogging purposes. One of your most important goals is to grow your customer base and to have it include people who are only too happy to work with your business. One way to do that is to ensure that each and every one of your phone agents is adept at providing friendly, knowledgeable service. When you monitor calls of every branch in order to correct some of the mistakes made by your agents, you’ll inevitably get everyone on the same page. This will help for excellent customer service to be provided across the board – resulting in increased customer satisfaction.
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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