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Top Benefits of Cloud Call Center Solution

by Sachin Kaushik,on Wed Jul 04,2019

As small business change an grow, the ability to scale up or down, becomes a necessity. Adding new employees, for example, requires the company to adapt its phone system to accommodate the need for more lines.

That is harder to accomplish using traditional on-premise telephony systems due to higher setup and maintenance costs, the need for hardware on-site and reliance on IT support. A cloud-based Contact Center, on the other hand, would enable small businesses to manage communication services in a less costly, more streamlined and agile manner.

Benefits of a Cloud Based Contact Center Solution

1. Fully-Integrated Communications System

Integrating a company’s communications with its everyday applications for business processes and workflows helps increase efficiency.

Business tools that operate in the cloud are easy to deploy, enabling employees to stay connected whether they are in the office or on the go. In this way, the cloud provides a consistent business presence and helps to increase productivity with seamless access to CRM tools, email, instant messaging, voice and videoconferencing.

2. Control over Modes of Communication

A cloud-operated system puts businesses in the driver’s seat, allowing them to pick and choose what features they need, with access to turn them on or off easily. Also, cloud solutions give employees anytime, anywhere access via a smartphone, desk phone or softphone to all their calling features. Even better, they can have real-time access to their critical business software.

3. Top Line Business Features

A cloud-based phone system would give small businesses access to the types of network applications that one would typically find at larger corporations. These include features such as a Virtual Assistant, Auto Attendant, Never Miss a Call or Call Center solutions.

4. Mobility and Ease of Use

Today’s workplace is increasingly mobile, and small businesses especially need to be able to operate from multiple locations.

With a cloud-based system, small business employees have access to features that allow them to log in from anywhere so that they can be reached while on the go, giving customer-facing and revenue-producing employees greater control over their productivity.

5. Time Management and Efficiency

Web-based customer portals enable IT staff to manage their system more efficiently. With insight into the installation, service configuration, trouble tickets, training, billing and call analytics, this full access to a customer’s system and account allows them to spend fewer resources on project management and focus more on work that adds to the bottom line.

6. Cost Savings

Cost savings are another benefit of cloud-based phone system. Moving telecommunications off of PBX platforms and to the cloud can be less expensive relative to monthly service rates versus that of a traditional system, helping to reduce costs and, ultimately, increase profitability.

7. Multiple locations serviced on one phone system

Many businesses operate more than one site, often in more than one country. This used to mean that the company would have to maintain multiple phone systems and contracts. With Cloud Telephony however, you have one system and cost across multiple locations. This saves both money and time; if you open a new location as your company grows, you can simply extend your Cloud system to that area.

Top Benefits of Cloud Call Center Solution

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