Compliants happens everyday. When a customer complaints, it is usually for a good reason or genuine concern. They usually have made a purchase that did not meet their expectation - a product, service, or many be a combination of the two. In the customer service industry, we cannot avoid complaints. We must take care of the customer by listening to the complaint, and resolving it, to ensure a happy customer.No matter what product or service your company provides, you need a system for complaint handling. Automating the intake, routing, task assignment, and tracking for customer complaints can greatly improve customer satisfaction, product quality, and internal/external compliance requirements.CRM comes with a lot of benefits for the business. It plays a crucial role in customer complaint management. The right Customer Relationship Management (CRM) software doesn’t just nurture leads and track prospects; it can also help you resolve customer disagreements before they cause any damage. Even when they are not severe, complaints can lead to bad online reviews and a lack of referrals, both of which can hurt your payoff. Moreover, unhappy customers are three times more likely than happy ones to tell friends about a negative experience.CRM software can help you track prospects as they engage with your business through social media, email, and your website. That means you can respond to customer complaints as soon as they crop up. And the sooner you respond, the less time your customer has to stew on bad feelings.How do Complaint Management Systems help with Resolutions? Disparate Complaint Gathering: Customer complaints come from a wide variety of sources: phone, email, sales reps, internal employees, and social media. With Email Integration, SMS Integration, WhatsApp Integration, Twitter Integration, Facebook Integration, LinkedIn Integration.Detached Processes: Customer complaint management is a complex process, requiring an enterprise-wide commitment and a unified approach. Automating your complaint management and resolution procedures with an integrated customer complaint management software tool such as can help you standardize these processes and correct problems expeditiously.Benefits of Compliant Management CRM:> Streamline complaint management operations and reduce costs by improving response and closure times.> Protect brand reputation and increase customer satisfaction by ensuring that complaints are investigated and responded to in a timely manner.> Automate the process of assigning complaints.> Further develop management of the complaint lifecycle with real-time trending and escalation of potential safety issues. Â
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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