Complaint Booking System | Case Study

Organization Name: Military Engineering Services

Client Requirement:

They require a compliant booking system for MES staff as well as also they can get status about the same complaint

What we have offered:

We have provided our Aria IVRS system which will register a complaint by giving DTMF inputs. The complaints can be related to electrician, plumber, maintenance etc. Customer can lodge his complaints and later on know the status about same. On every closing of complaint, customer will get an SMS or email

Other facilities:

Step-1 Welcome message will be play
Step-2 system will ask to choose press 1 for complaint status or press 2 for complaint register
Press 1-System will ask to enter ticket no. it will check whether it is correct or wrong. If it is wrong, you need to enter ticket no. again. If it is right, recorded status will be play. You can listen again by pressing 1 or disconnect the call.
After resolving complaint, email/SMS will be drop to customer.
Press 2-You will have some options to register complaint for Example Electricians, System Repair, Telecom & Housekeeping etc. Complaints can be of various types. As you will select one option, Complaint will be register and ticket no. will be provided to you. Email/SMS also will be drop to technician and customer with ticket number or complaint number. For further you will have three options: can listen ticket no. again, can lodge another complaint & disconnect the call.

Procedure

Separate GUI will be provided to update complaint status and monitoring of each activity related to complaints and its working.
MIS Reports
Daily /Weekly/Monthly Reports
Complaint status wise reports
Report Based on Type of complaints

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Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.

Manoj Kumar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.

Marian D'Souza - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

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Ajay Ganguly Sr Executive - Customer

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