The COVID-19 coronavirus outbreak has caused widespread disruption to many industries. Many contact centers are under increased pressure during coronavirus crisis, as growing number work from home and face challenges setting up unfamiliar platforms or using new services.More and more contact centres are likely to be faced with employees needing to work remotely in the coming weeks and months, so having the foundations for true flexible working capabilities will likely prove to be essential to remain competitive, or perhaps even operational. However, any contact centre that wants to successfully weather the coronavirus outbreak will need to enact a shift to cloud telephony as quickly as possible, if they have not already done so. Contact centers especially struggle with how to train, manage, and engage agents properly. Since contact center agents interact with customers daily, it is essential that you create a plan and strategy for keeping at home agents engaged from afar.Cloud contact centers can have agents not only in different rooms – but in separate buildings, cities, states, or even different countries. Agents can log in to receive and place calls from: an Internet browser, running a web-based version of the contact center software; a desktop or laptop computer running a local version; and of course a mobile phone. Depending on the type of call center Software you operate, you may have seasonal fluctuations and changing call patterns. With remote working, you have the flexibility to schedule your staff as needed making it far easier to manage seasonal peaks. Cloud based contact center software lets you simply add additional agents on the fly so that they’re up and running in an instant.Advanced features of Aria’s Cloud Contact Center Solution:• Complete Contact Center Solution• Quick start• Recording Space• Multi-party Conference• Agent Log-in / Logout• Desktop Application for Agent• Work performance MIS Support • Incoming / Outgoing / Missed Call Facility• Caller call history• 100% conversation Recording• Preview Dialling• Call Back Scheduling• Web Based Dash board for admin & supervisors to monitor• Agent Live Monitoring & Barge-in
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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