Contact Centre solution

Contact Centre solution is made to make the process efficient, improve productivity & enhance the customer experience. We are best contact centre solution provider in India with advanced features.This is a contact Centre solution software which can handle easily.

Contact Centre solution enables company to handle customerinteraction. With the contact Centre solution software agents can place outgoing calls, handle Incoming calls.We are best contact Centre solution provider company in India with clients requirements features in contact Centre.

Seamless communication infrastructure within business can enhance the productivity, and brand recognition dramatically. Though, a contact Centre solution can quickly pile up communication.

Our contact Centre solution software,Parth series is best suitable contact Centre solution platform in India for all types of contact Centre requirement with built-in custom CRM& custom Disposition.

The customers are no more dependent on just one channel to reach customer satisfaction.There are plenty of options and features are available in contact Centre software.

Our contact Centre solution is Highly scalable, flexible and Secure. We are contact Centre solution provider company in India with both options on-premise and cloud.

Our contact Centre solution software to suits business Needs And increase the business without Any hassle. Our contact Centre solution support the businesses to handle their call Centre on internet with ease.

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Agent Screen :

  • Aria CRM with 45 fields to enter Caller Information
  • Agent can view missed call data in his panel
  • Set call back-Can set alarm for the follow up with customers, once you will set the callback, you will get a reminder on your screen at the same time.
  • Update Remarks, Fill disposition (Call Status, Feedback)
  • Today call History- agents can get their current day report
  • Caller call History-On live call, you can check the previous history of the particular customer.

Dialing Method :

  • Click to dial-Dial Pad will be enabled on your screen to dial numbers
  • Manual -Dialing through Hard phone/Analog Phone/Dial pad
  • Auto Dialing-Option will be available to upload the number details into the admin panel. As agent will pick the phone, the number would start dialing and as per the actual call status agent would able to submit the call with dispositions.

Admin Screen :

  • Live Monitoring
  • Add, Edit & Delete multiple User/Campaign/ACD group
  • Integration Of Customer CRM-if customer is having own CRM we can integrate with our system
  • Disposition up to 3 level
  • Script Manager
  • CRM Builder
  • 100% Recording
  • Queue Management-if all agents are busy, calls can be in queue
  • Role Management
  • MIS Reports
  • IVRS Report
  • Dial Result
  • Can Connect with your existing EPABX through SIP or ISDN PRI
  • Connect Agent on IP Phone, Soft Phone, Analog Phone or on existing PBX
  • Connect Agent on Mobile Phone
  • Support ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
  • Support Various Dialling Options like Preview, Progressive & Predictive
  • Support Inbound as well as outbound process
  • Support International & Domestic Call process
  • Agent Can be with or without Computer
  • Inbuilt SIP TRUNK
  • Inbuilt Hard disk for Recording & data storage

Application: Wherever you talk about communication or call Centre, ARIA stands along with the solution you require. With the product that would give you an effective and relevant output.

It can be applicable in

  • Real Estate
  • Travel and tourism
  • Call Centres
  • Business
  • Airlines
  • Hospitals
  • Insurance sector
  • Government Sector

CCS ® Call Centre Solutions gives the organization all the benefits that will help out in growth, keeping in mind all the aspects related to the communication process.

  • Reporting Management: It has the ability to get all sort of possible reports that would not let any factor to hit the accuracy ratio of the organization. We can talk this in terms of agent reports , call reports , call history , recordings and lot more.
  • Client Satisfaction: ARIA believes in client satisfaction with the product being given. We are here to serve our clients to the best of our team efforts.
  • Cost Effective Product: This package is an effective cost outcome for all the Centres who do not require to invest much amount in one go. It offers all the best possible functionalities irrespective of the cost.
  • No Server Required: this is a stand alone device which requires no server with no complex configurations. It only requires a window PC to make the agents live.
  • No Gsm Gateway: No cost is required to invest into GSM devices. It can directly be connected to the analog lines.
  • Easy Installation: Installation of this smart device isn't a rocket science. It can easily be installed in a shorter time span.

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