Contact Centre Solution: Aria Telecom

Contact Centre solution

Contact Centre solution is made to make the process efficient, improve productivity & enhance the customer experience. We are best contact centre solution provider in India with advanced features.This is a contact Centre solution software which can handle easily.

Contact Centre solution enables company to handle customerinteraction. With the contact Centre solution software agents can place outgoing calls, handle Incoming calls.We are best contact Centre solution provider company in India with clients requirements features in contact Centre.

Seamless communication infrastructure within business can enhance the productivity, and brand recognition dramatically. Though, a contact Centre solution can quickly pile up communication.

Our contact Centre solution software,Parth series is best suitable contact Centre solution platform in India for all types of contact Centre requirement with built-in custom CRM& custom Disposition.

The customers are no more dependent on just one channel to reach customer satisfaction.There are plenty of options and features are available in contact Centre software.

Our contact Centre solution is Highly scalable, flexible and Secure. We are contact Centre solution provider company in India with both options on-premise and cloud.

Our contact Centre solution software to suits business Needs And increase the business without Any hassle. Our contact Centre solution support the businesses to handle their call Centre on internet with ease.

CONTACT CENTRE SOLUTIONS

Agent Screen :

Aria CRM with 45 fields to enter Caller Information
Agent can view missed call data in his panel
Set call back-Can set alarm for the follow up with customers, once you will set the callback, you will get a reminder on your screen at the same time.
Update Remarks, Fill disposition (Call Status, Feedback)
Today call History- agents can get their current day report
Caller call History-On live call, you can check the previous history of the particular customer.

Dialing Method :

Click to dial-Dial Pad will be enabled on your screen to dial numbers
Manual -Dialing through Hard phone/Analog Phone/Dial pad
Auto Dialing-Option will be available to upload the number details into the admin panel. As agent will pick the phone, the number would start dialing and as per the actual call status agent would able to submit the call with dispositions.

Admin Screen :

Live Monitoring
Add, Edit & Delete multiple User/Campaign/ACD group
Integration Of Customer CRM-if customer is having own CRM we can integrate with our system
Disposition up to 3 level
Script Manager
CRM Builder
100% Recording
Queue Management-if all agents are busy, calls can be in queue
Role Management
MIS Reports
IVRS Report
Dial Result

Can Connect with your existing EPABX through SIP or ISDN PRI
Connect Agent on IP Phone, Soft Phone, Analog Phone or on existing PBX
Connect Agent on Mobile Phone
Support ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
Support Various Dialling Options like Preview, Progressive & Predictive
Support Inbound as well as outbound process
Support International & Domestic Call process
Agent Can be with or without Computer
Inbuilt SIP TRUNK
Inbuilt Hard disk for Recording & data storage

Application: Wherever you talk about communication or call Centre, ARIA stands along with the solution you require. With the product that would give you an effective and relevant output.

It can be applicable in

Real Estate
Travel and tourism
Call Centres
Business
Airlines
Hospitals
Insurance sector
Government Sector

CCS ^® Call Centre Solutions gives the organization all the benefits that will help out in growth, keeping in mind all the aspects related to the communication process.

Reporting Management: It has the ability to get all sort of possible reports that would not let any factor to hit the accuracy ratio of the organization. We can talk this in terms of agent reports , call reports , call history , recordings and lot more.
Client Satisfaction: ARIA believes in client satisfaction with the product being given. We are here to serve our clients to the best of our team efforts.
Cost Effective Product: This package is an effective cost outcome for all the Centres who do not require to invest much amount in one go. It offers all the best possible functionalities irrespective of the cost.
No Server Required: this is a stand alone device which requires no server with no complex configurations. It only requires a window PC to make the agents live.
No Gsm Gateway: No cost is required to invest into GSM devices. It can directly be connected to the analog lines.
Easy Installation: Installation of this smart device isn't a rocket science. It can easily be installed in a shorter time span.

Q:1 - What kind of server i need ?

You only need to have a window based PC.

Q:2 - Will all of my agents have to be on PC ?

No, if works good without PC aslo. Your agents should be on analog phones.

Q:3 - Will calls made by existing EPABX can be recorded ?

Yes all the calls can be recorded.

Q:4 - How many lines can i record by a single device ?

You can record 2 lines by a single device. For multiple lines you may connect more than one device.

Q:5 - How can I connect telephone lines with the System?

The telephone lines connect parallels to Telephone Recording System using RJ-11 phone jack therefore your existing setup would not be changed. (See network diagram for more details)

Q:6 - Can I access the telephone recording list from network/internet?

Yes, Telephone Recording Software is LAN compatible. You can access telephone recording list from network and also you can get it in the reports section of the admin panel.

Q:7 - Can i be able to know the performance of my agents ?

Yes , the admin panel has the functionality to get the reports of the agents.

Q:8 - Can i connect my PRI or EPABX to get recorded by the device ?

Yes, both the options are avialable. You can connect your existing EPABX trunk lines in parallel to the device and further give PRI into EPABX to record the lines.

Q:9 - What if i do not want to invest in GSM gateway ?

There is no need to invest in GSM gateway , you can purchase an FCT in place of it and connect AR5002 directly with FCT to get the lines recorded.

Q:10 - What all trunk recordings options are available with your device ?

You can record the lines of PRI , GSM FCT , VOIP , telephone lines with this device.

Q:11 - Will my agents have to be connected to the device from PC ?

No , it is possible to get recorded without connecting to the PC , we have the functionality to login by getting an OTP. Agents telephone line is all required to get recorded.

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Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer

Contact Centre Solutions Companies in India

Contact Centre solution

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