Call center dialer is an application used in call centres to automates the process of dialing to external phone numbers so that the agents can attend to certain calls selectively. Well, since call centres want to increase the productivity per agent they have employed, they monitor the time which is spent by an agent to talk to a prospective customer. So, when the agents are provided with a data base and asked to call to various prospects, it is noticed that the effective time spent in talking to the customers is very low as many calls are not picked up, answered by fax machines, busy etc. Here are five must have features of call center dialer:1. IVRAn IVR allows callers to easily choice where they would like to be directed to based on a series of prompts. Call Center Dialer works seamlessly with IVR applications. With IVR, call centers can create user friendly and clear navigation of menus and options for the customers.2. ACDAutomatic call distribution (ACD) is one of the essential inbound call center software features. It allows the agents to effectively route callers to the most appropriate agent available and makes sure calls are never missed.3. Skill Based Routing Skill-based routing feature directs customers to the most appropriate agent available based on the IVR selection and past conversation history with the agent. Skill-based routing is essential for any call center as it routes the calls on the basis of area of expertise of the agents, according to language preferred by the customer, etc.4. CRM IntegrationCRM help businesses to analyze and manage customer interactions to improve customer service. The integration of CRM with call center dialer reduces average handing time of agents as it provides easier access to customer data. Integration of CRM with predictive dialer boosts business productivity to a great extent. More and faster customer connections can be easily made when predictive dialer solutions are backed up by customer data. This integration reduces the average call handling time of agents as it provides easier access to customer data and other information.5. Call RecordingsCall recording solutions in the call center software are a quick, reliable and simplified solution to manage and monitor calls. As the entire call logs are recorded so, any required information can be easily retrieved as desired and listening to call recordings can help to reap information about any glitches in any product, services.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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