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Call centre software

Call Centre Software is a software that helps you handle the inbound and outbound telephony operations of your business.Call Centre Softwarehelps in automating telephony operations that otherwise would be required extensive investments in telephony hardware and manpower resources.The purpose of call centre software is to help businesses manage customer communication over phone, email, live chat, instant messaging, SMS text, and social media.

Calling Centre Software Supplier in India

We are calling centre software supplier in India with best quality and features.Aria Call Centre Solution is designed to provide high-end calling solutions that any corporate firms need. It offers the advanced telephony technology that is required to handle efficient calling process. Our calling centre software has all the call centre features. We supply calling centre software in India which is easy to use and cost-effective solution.

Call Centre Software for Small Business

Call centre software for small business can help your agents meet these expectations with minimal effort.call centre software for small businesscan be used as a part of a customer support or help desk software with a ticketing feature to help agents respond to customer queries and resolve issues.call centre software help small business to increase their productivity and efficiency.

Call Centre Software Features

Call centre software features including auto dialers, call centre monitors, call accounting solutions, call analytics, predictive dialer, computer telephony integration (CTI), interactive voice response (IVR), and automatic call distributor (ACD) etc.The key is understanding the features and benefits that call centre software can offer and then deciding which ones you need most.

Call centre software

CONTACT CENTRE SOFTWARE

  • Automatic Call distributor (ACD)
  • Call Barging
  • Call Disposition
  • Call Monitoring
  • Call Queues Option
  • Call Recording
  • Click-to-call
  • Computer Telephony Integration (CTI)
  • Contact History
  • Cost irrespective
  • Forward-to-Phone
  • Integrated SMS/ Email
  • Interactive Voice Response System (IVRS)
  • Multiple trunk connectivity
  • Number Masking
  • Skill based Routing
  • User Friendly Agent/Admin Interface
  • Web chat
  • Agent Can be with or without Computer
  • Connect Agent on IP Phone, Soft Phone, Analog Phone, existing PBX and Mobile Phone
  • Connects easily with your existing EPABX through SIP or ISDN PRI
  • Great for Inbound and outbound process
  • Inbuilt SIP TRUNK and Hard disk for Recording & data storage
  • Support auto dialing options like Preview, Progressive & Predictive
  • Support ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
  • Supports International & Domestic Call process

Aria contact Centre solution is perfectly designed for

It can be applicable in

  • Call Centres
  • Hospitals
  • Insurance sector
  • Real Estate
  • Travel and tourism
  • Business
  • Airlines
  • Government Sector
  • Higher client satisfaction
  • Better monitoring of agent’s work
  • Cost effective solution with extensive features
  • 24X7 customer service for aria customers

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