As number of confirmed cases of COVID-19, or Coronavirus increases across the globe, business are expressing valid concern around their, customers and day to day captive centers and BPO operations will be affected . To maintain safety, employees are asked to do work from home. In the meanwhile Aria Telecom is providing clients with up-to-date communications and offering proactive solutions to keep daily operations going with minimal interruption.Is the incoming call urgent? Is it a valuable customer calling? Or a hot lead, ready to close a deal? Or does someone need emergency services? An IVR can combine with contact center tools, and even your CRM, to prioritize your calls. IVR works with call routing to evenly distribute workflow, sending calls to agents with shorter queues. And your workforce can be located anywhere even at your home. The Coronavirus is not the first emergency situation when IVR technology has to switch to a work-from-home model. Many of our clients enabled their IVR services to take calls from home.Switching your cloud telephony solution to a work-from-home model on a temporary basis is easy. It’s something a team lead can organize while sitting at his/her own house. Instead of the calls landing in the call center, the call gets routed to the agent’s desktop or mobile.Interactive Voice Response is a telephony menu system that enables the dial pad for identification, segmentation and routing of callers to the most appropriate agent within your team. It is a simple and effective and will significantly reduce costs and increase efficiency within any company.Features: > Auto Play Welcome Messages, After-Hour Messages & Holiday Messages as per your needs.> IVRs collect information about your customer’s needs and will transfer calls to the most appropriate agent or department depending on their IVR input. > Our Cloud IVR routes to remote agents wherever they are> Voicemail, abandoned call reports, and callback alerts ensure you never miss a call > IVRs allow you to prioritize calls based on the caller’s value. When a high-value customer calls, the IVR will route them to the agent who is most qualified to meet their needs. > Use your IVR for outbound campaigns to auto send personalized announcements or greetings.> Connect callers to your IVR post calls to confidentially collect feedback
Company Achievements
5000+
Projects Delivered
10000+
Satisfied Clients
7
Winning Awards
4.4
Company Ratings
Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
Dedicated Work
Our Clients
ENQUIRY NOW
Please fill this form