Some people think interactive voice response system is just for customer support. But it can be so much more. From facilitating a sale to gathering top-of-mind customer feedback, modern business are inviting entirely new ways to use an IVR system to make instant customer connections, all while reducing costs and increasing engagement. IVR has found its usage in a lot of systems. It’s not limited to only support or sales, companies are utilizing IVR to cancel tickets, book appointments and more. IVR enables hospitals to utilize a single number for customer support and enquiries.Scheduling appointments is critical to your business, but without a good system in place, it can become an expensive distraction. With IVR based appointment scheduling system, you can ensure that your appointment related phone calls are always handled professionally, freeing up time to concentrate on running your business. The Appointment IVR solution can be developed based on the need of the hospitals or clinics. It means if the hospital has only many doctors and provide specialized treatment for particular disease, then the appointment IVR solution for that particular doctor would be simpler. Once the hospital gets the appointment IVR solution, it can be integrated within other telecom system such as CRM/ERP. >> With IVR appointment scheduling, patients who prefer scheduling over the phone can do so with no wait time and no rush.>> This solution instantly matches patients with the optimal appointment based on both their needs and those of the health system.>> By automating the appointment scheduling process, IVR solution lowers costs and frees up office staff to provide better service to those who need immediate attention.This will reduce the hold time of the caller in the call queue. It will also offer a flexible approach for booking an appointment. This type of interactive voice response system also can be useful for different industries such as IT companies, counselors, government agencies, etc. This saves time, resources and efforts of the organization.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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