Cloud contact center is a progression to an on-premise contact center solution. They are one of the central points of businesses and are hosted on internet servers. All inbound and outbound communication with customers are managed through it. Cloud contact center allows customer engagements through omni-channel and organizations require cost-effective tools to proactively manage the customer engagement process.Now that what contact center exactly is, let’s discuss about the current trend in the field namely Cloud Based Contact Center Solution. Lately, we have seen a significant rise in the use of cloud contact centers.“Cloud contact center, also known as a cloud call center, provides quick and easy access to all inbound and outbound communications for better customer engagement. Typically hosted on an internet-connected server, cloud contact center has the ability to make interactions through the web from virtually anywhere and anytime.”Nowadays companies across the marketplace are switching to cloud contact centers that offer some advantages including: Flexibility: The most important benefits of cloud based call center solutions are that It is scalable. You don’t have to worry for upgrading system as your business expands. You just have to adjust your plant with the service provider. Scalability: Call centers or businesses are often forced to add agents and the underlying equipment, licensing and phone lines to meet customer requirements. cloud contact center software is generally delivered as a “per user” or “per feature” monthly expense, affording businesses the opportunity to increase and decrease costs with seasonality and growth, while ensuring that a call is not missed due to call capacity limitations.Increase Productivity: Cloud-based contact center offers advanced call monitoring process. Agents can work with , integrated dashboard by cloud-based technology taking effective decisions reducing overall agent turnover.Add communication channel easily: The majority of your customers would prefer to connect with your business in other ways besides the calls. With API-based contact center software, you don’t need to replace your whole system in order to add new channels like SMS, email, social media apps, web portal, live chat, etc. You can add new channels to your existing contact center with ease.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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