NGO

Call Center Solution for NGO

by Sachin Kaushik,on Wed Jul 01,2019

The world-renowned NGO needed a 24x7 helpline for promoting its upcoming activities and for legal assistance. NGOs, alongside offering wellness to society, also need to create a trustworthy image and explain their motives actively. Usually, NGOs are constrained by limited budget and thus, have to face a lot of challenges which are not easily resolvable. Here call management systems help in addressing the problems of a wider audience without causing any significant load on the capital and human resources.

Whether you choose a cloud or on-premise model, we offer complete Call Center Solution that grows with you. Improve customer experience and contact center agent efficiency by adding powerful, affordable, multichannel functionality for voice, email, web chat, SMS, and fax to your contact center. Turn a cost center into a profit center by using agent downtime to automatically initiate outbound upsell calling campaigns. Whether you choose a cloud or on-premise model, we offer complete call center solutions that grow with you.

Salient Features and Characteristics:

• All-in-one customer service solution that delivers consistent service to customers across multiple media channels and locations.

• Powerful, comprehensive Call Center solution to enable superior service, optimum agent productivity, and consistency with high performance to drive revenues for business and superior value for customers.

• Microsoft Windows-based solution with common administration tools for all components.

• Fast implementation with minimum disruption to the business.

• Flexible, common administration and management.

• Inbound and outbound voice calls with telephony and dialer capabilities.

• Improve customer interaction with voice (inbound and outbound), email, web chat, SMS and Fax support Start with voice, and add multimedia channels without hardware.

• Faster call resolution - skills-based routing routes callers to the most able agent

• Address book access so agents can quickly find the contact information they need to make calls and send emails.

• Real time and historical reporting for all media channels.

• Interactive Voice Response (IVR) and Task Flow Editor Scripts.

• Improved training and conflict resolution: Call recording provided for every agent

• User profile and agent group privilege configuration to determine which features are available to users of the interface.

>> Agents: Make and receive telephone calls. If configured, agents can also communicate using email and instant messaging chats.

>> Supervisors: Monitor the activities agents perform on the IP Office Contact Center interface. Supervisors can also create, view, and edit reports, real-time information in the interface, and call statistics.

>> Administrators: Perform system administration, such as configuring email and chat services Administrators can also create and edit topics, objects, call flows, and scripts.

Call Center Solution for NGO

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