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Call Center Solution for Restaurant

by Sachin Kaushik,on Wed Jun 28,2019

Our restaurant call center solution is a system designed to enable multiple location restaurant chains, such as grocery delivery companies to enhance phone-in catering, takeout, and delivery sales, from a centralized location. It was specially designed for restaurant Order Entries, which customizes menus and Inventory items, and is integrated with CRM tools, a softphone, and CTI Solutions. With several useful features integrated, our Restaurant Catering Solutions enable agents to serve inbound customers with speed, accuracy and quality.

The Call Center Software In restaurant can help any restaurant run more efficiently, especially if your restaurant takes delivery and pick-up orders. The caller ID and driver dispatching features quickly identify your customers and accurately get their orders out the door.
Our Call Center Solution delivers caller ID information from your phone lines to your Call Center Suite order entry software. Incoming calls display on each order entry computer to identify the calling customer, speeding the entry of customer information.
Agents can easily access the information they need, with built-in pop-up screen and customer history database, which helps them resolve order issues and improve customer service. Information like Customer Names, Phones, Addresses, Last Order Location and last Order Status can be displayed on the agent desktop at the moment a customer is contacted.
It has an integrated calendar & reminder tools, providing customer birthdays and callback reminders with the related information displayed and execution of the call at the precise date and time that it was requested.
The integrated SoftPhone works like a typical telephone, to let you make or receive calls through your computer. It can be used as a stand-alone end station and works perfectly as an extension with VoIP, and PBX Systems like Asterisk, and all other SIP-based SERVER and SERVICE providers.
It also has extra features designed specifically for telemarketers. These include call conferencing, call transfer, call recording, hold mechanism, mute, caller ID display, access to multiple telephone lines, record phone calls and more advanced configuration options. It has pop-up screens with all the required information from the customer database using Dialed Number Identification (DNIS) information and Caller ID.

With our Call Center Solution you can:
>> Increase order accuracy and order fulfillment
>> Decrease overheads and maintain customer loyalty
>> Take customer orders from a centralized location
>> customize menus per location
>> utilize reporting features to track customer purchases
>> Post Integration
>> 24/7 Customer Support

Benefits
>> Increase order accuracy and order fulfillment
>> Decrease overheads and maintain customer loyalty
>> Easy to Learn and Use

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