As the Coronavirus Pandemic pushes India into a lockdown, the call centers and information technology services firms that functions as the world's back office are struggling to peice together work-from-home solutions and other business -continuity plans. Many of the companies that provide business services such as call centres, IT services and business process automation were not prepared for work-for-home arrangements.During this crisis, Aria Telecom helps in switching your call centers to work from home mode. Switching your cloud telephony solution to a work-from-home model on a temporary basis is easy. It’s something a team lead can organize while sitting at his/her own house. Instead of the calls landing in the call center, the call gets routed to the agent’s desktop or mobile. As far as the customer is concerned, he or she will not even know that the agent is working from home.Our cloud based contact center software takes just minutes to deploy and gives you control over your customer support channels from an easy-to-use web based interface. Enjoy all the features of an enterprise solution, including live call monitoring, call whisper and barge, skills-based routing, MIS reporting, IVR call flows, and customized call outcomes, at an amazing and reasonable price. Cloud telephony solutions can help improve your customer service by integrating with your current CRM system. Customer experience is a driving force for sales and retention, so it's important to make customer interaction management a priority. Cloud contact center solutions can help you make the transition easy by helping you implement customer service call center software, an inbound call center, home-based agents, and a technical support help desk. Contact centre solution allows you to integrate all of your offices, your headquarters, and other outsourced locations in one place. Your team can connect quickly and easily from anywhere in the world with Internet access.
Company Achievements
5000+
Projects Delivered
10000+
Satisfied Clients
7
Winning Awards
4.4
Company Ratings
Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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