As the transportation industry evolves in keeping with changing the market dynamics, new customer expectations have come into place. The first is flexibility which is the freedom to change the order within a certain time period to suit the new customer requirement. The second is visibility and transparency throughout the order placement and delivery process, in real time. While technology can enable these functions on digital channels, many customers would also prefer timely updates and responsive customer service from their logistics providers, as well as to get assistance from them for their enquiries and problem resolution.well-trained professionals and the latest call center technology, with facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more. We engage in seamless interactions with your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service).Aria Telecom ensures that your customers are able to connect with your business for their requirements at all times. Our 24x7x365 multi-channel contact center is equipped with well-trained professionals and the latest call center technology, with facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more. We engage in seamless interactions with your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service).Aria provides a full suite of transportation call center solution designed to keep transportation businesses organized and in constant contact with their customers. All of our transportation call center services are available 24 hours a day, allowing organizations to extend their operating hours and better serve their clients. Instead of being confined to office hours, callers can access information, ask questions, and schedule transportation whenever it’s convenient.Our transportation call center Software is the ideal communication Solution for organizations already operating 24-7, connecting personnel and clients through multiple channels and ensuring everyone has the information they need, when they need it.Transportation companies utilizing our call center Solution are able to enjoy improved efficiency while simultaneously reducing their costs. Unlike maintaining a call center internally, our agents are only paid while working directly on your behalf, drastically reducing the amount of money spent on staffing. In addition, calls that once went to voicemail are instead answered by live operators, eliminating the need for call backs and giving your core staff the time to focus on other tasks.
Company Achievements
5000+
Projects Delivered
10000+
Satisfied Clients
7
Winning Awards
4.4
Company Ratings
Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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