The day of consumer heading to their local travel agency peaked more than two decades ago due in large part to the rapid adoption of online travel booking. During the industry's top years in mid -1990s, there were more than 30,000 retail travel agency locations across the United States. Today, that number has been cut in half. Although bookings through traditional brick-and-mortar travel agencies have diminished, interestingly there has recently been an increase in bookings at larger leisure agencies with regional or national travel contact centers.The average travel Call center Solution now has five or more digital and voice channels. Customers are using multiple channels (sometimes at once) and want seamless engagement between them. Legacy contact center systems do not have the level of integration required to enable customers to have low effort journeys. Thus, the investment in an updated system has become a must for supporting how customers now want to engage with travel-related businesses. For example, British Airways uses consumer insights from their website and loyalty program to generate exclusive offers to targeted customers.The travel industry, as well as travel Contact Centre Solution, is rapidly evolving. Signs point to increasing multichannel journeys, more use of digital channels, and the need for even greater personalization. Those businesses that are able to adapt and stay one step ahead of their competitors when it comes to customer service will be the industry leaders positioned for future success.Travel industry margins remain thin and under pressure, making for a challenging operating environment. Travelers increasingly surf the web to find the best deals, peer reviews and to communicate with travel and hospitality service providers. To compete, providers need to provide aggressive differentiation, and the ability to contact customers wherever and whenever they need to reach them.Services for Travel and Tourism Industry:• Multilingual Customer support for flight booking and itinerary modification• Hotel reservations• Travel consulting services• Emergency Customer support• B2B travel industry support services• Cost effective travel agency customer service• 24/7 inbound Customer service for tour operators• Answer customer queries professionally• Consolidated customer service: phone, email, website inquiries & web chat
Company Achievements
5000+
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10000+
Satisfied Clients
7
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Our Testimonials
Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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