In call centers, customer interactions are handled using an automation software which is known as call center software. Call center software is used for directing the incoming/inbound calls for complaints or queries to the best available agent, or for the outgoing calls/outbound calls to a targeted list of clients for the purpose of sales & marketing of the product.Call center software empowers the agents to provide the best customer experience they can, while being as efficient as possible. But it all depends upon the nature of business, which call center software suits your business. Whether it’s an inbound process receiving the inbound communications for inquiries or complaints, Or it’s an outbound call center completely focusing on the tele sales. It can be a blend of both as well. Working of the call center software depends upon the business of the call center.Here, I am sharing reasons why you should go for call center solution:1. Saves time and moneyA Call center software allows your agents and employees to make calls faster with intuitive workflows and user-interfaces. You’ll increase the number of customer contacts an agent can potentially handle on any given day. Get a cloud based call center solution and you don’t have to spend money upfront on hardware or updates: just pay for what you use. Make sure you choose a system that supports VoIP calls, they will significantly lower the cost of calls you make.2. Happier employees, happier customersHappy agents go hand in hand with happy customers. Cloud-based solutions enable agents to work from anywhere, anytime, often improving work-life balance. Cutting-edge tools simplify and speed up work, enabling agents to both close more deals and improve customer satisfaction.3. Provide reporting and analyticsCall data is essential for effectively managing a call center. All call center software provides collective information such as traffic and call volume, but managers also need to understand how call data fits into multichannel operations. A multichannel ticketing system can help managers not only understand how to improve their phone support operations specifically, but can understand how it fits into a multichannel support strategy with centralized reporting.
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Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.
E. Prasad - Customer
We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services
Rohit Kumar - Customer
We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch
Sumit Nigam - Customer
We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions Private Limited Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.
Udham Singh Nagar - Customer
We are satisfied with products and support provided by Aria Telecom as we are using telephone recording system. We would like to recommend your product/services to our friends.
Manoj Kumar - Customer
We are using Voice Logger of Aria Telecom Solutions Private Limited. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.
Vikas Bhatt - Customer
As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.
Rahul Kumar - Customer
Yes it has been installed completely and operational now. I am really thankful to you and your competent technical team who help to complete this job done successfully. Appreciated.
Marian D'Souza - Customer
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