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call centre solutions

Call Centre Solution is simply the solution in which the services of a call centre are applied to your business. This means that all the calls that came to business are handled by the call centre solution.Call centre solutionshelps in solving the specific needs for customer relationship management (CRM). Call centre solutions are reliable and Simple to use.

Call Centre Solution Providers in India

Aria provides the best call centre solution packages that enables the company handles customers interactions, communication for fulfil all business requirements with our economical innovative cloud call centre solutions. We are call centre solution providers in India which is easier to set up and maintain, cost-efficient and gives businesses more control and visibility into their operations.

Best call centre software

Best call centre software is suitable for domestic as well as international call centre. OurBest call centre softwareabsolutely fit to work as a blended call centre solution that can be used for inbound or outbound call centre.Best call centre software has all the features to efficiently manage your inbound, outbound or a combination customer call centre.

Best Cloud Call Centre Solutions

Best cloud call centre solution is a web accessible platform where customer calls and interactions are handled.Best cloud call centre solutionsare first and foremost a management solution used by organizations to administer the incoming calls and communication related to product.Best cloud call centre solutionsenable businesses to carry out their customer communications (calls, SMS) over the internet, without the need for an on-premise.

call centre solutions

CONTACT CENTRE SOLUTIONS

  • Automatic Call distributor (ACD)
  • Call Barging
  • Call Disposition
  • Call Monitoring
  • Call Queues Option
  • Call Recording
  • Click-to-call
  • Computer Telephony Integration (CTI)
  • Contact History
  • Cost irrespective
  • Forward-to-Phone
  • Integrated SMS/ Email
  • Interactive Voice Response System (IVRS)
  • Multiple trunk connectivity
  • Number Masking
  • Skill based Routing
  • User Friendly Agent/Admin Interface
  • Web chat
  • Agent Can be with or without Computer
  • Connect Agent on IP Phone, Soft Phone, Analog Phone, existing PBX and Mobile Phone
  • Connects easily with your existing EPABX through SIP or ISDN PRI
  • Great for Inbound and outbound process
  • Inbuilt SIP TRUNK and Hard disk for Recording & data storage
  • Support auto dialing options like Preview, Progressive & Predictive
  • Support ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
  • Supports International & Domestic Call process

Aria contact center solution is perfectly designed for

It can be applicable in

  • Call Centers
  • Hospitals
  • Insurance sector
  • Real Estate
  • Travel and tourism
  • Business
  • Airlines
  • Government Sector
  • Higher client satisfaction
  • Better monitoring of agent’s work
  • Cost effective solution with extensive features
  • 24X7 customer service for aria customers

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