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Cloud IVR

Android App for Call Recording allow you to record customer interaction within your contact centre and keep the data safe for as long as you want. It records voice content transparently and store them in cloud database. It requires no capex, long lead time, or no complex installation or hardware.Aria Telecom’s real-time dashboards help supervisors to monitor service quality with recorded data across all media streams. Android app for call recording gives you complete insight into the overall customer experience. It also capture the voice of the customer with multichannel customer feedback surveys. Aria telecom’s Cloud Call Recording system help reduce staff churn, increase first call closure and drive customer satisfaction.

With cloud IP PBX, shifting office or adding more users or upgrading system is easy. Cloud IP PBX just need the broadband system to set up and start working in case of office shifting. Cloud IP PBXoffers all the features like physical IP PBX such as call waiting, conference calling, caller ID and call recording facility. On top of that, cloud IP PBX offers many other features such asauto-attendant, group calling, call screening and voicemail to email transcription etc. Cloud IP PBX is best fit for offices with multiple branches. Cloud IP PBX offers better reliability than traditional PBX services. With cloud IP PBX, technical difficulties get fixed within few moments from vendor’s side.

  • 100 percent call capture
  • Audit trail&On-demand recording
  • Call exporting, tagging
  • Elastic licensing model
  • File portability for off-site long-term storage
  • Flexible cloud-based storage
  • Live monitoring
  • Media manager with granular media files relocation and retention rules
  • Multi-site recording&Multi-tenancy
  • OWASP Level 2 verified by an established third party security consulting company
  • User interface via secure browser log-in
  • Analytics in reports
  • Customer surveys capture objective insight into service delivery
  • Dashboard provides actionable data
  • Monitor agent performance
  • Quality Monitoring tools help companies reach and exceed benchmarking standards
  • Secure voice and screen recordings

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