Client Name
XXX University, a prominent educational institution with a large students population, faced challenges in managing the high volume of inquiries received daily.
Challenges
High Volume of Inquiries: The university received thousands of inquiries daily, especially during peak periods like admissions and registration, leading to delays in response.
Delayed Response Times: Traditional communication methods, such as phone calls and emails, were often slow, resulting in frustrated students and prospective applicants.
Resource Allocation: The university's staff was stretched thin, managing both in-person support and digital inquiries, leading to inefficiencies.
The Comprehensive Solution
Implemented a robust Aria Namaste live chat system that was integrated into their website and student portal.
We provided with three live chat applications:
Customer panel: As student visit on website, he will click on chat icon, he need to fill some basic details and will connect with College executive and can ask his queries related to admission, career or any kind of education support etc. customer can email whole chat with executive on his email id for future reference.
Executive Panel: Executive can handle 5 chat at a time. He can share any prospectus, files or brochure with customer in live conversation. He can invite to website visitor. At the end of chat, executive need to input remarks & disposition of regarding particular chat.
Admin Panel: Given admin panel for live monitoring, MIS reports, create/delete user etc.
Results