Organization Name: Beam Money Pvt. Ltd.
Currently Missed call process is running at client end. Customers give a missed call on dedicated number and these numbers are dialed by auto dialer as a call back. Now they want to take feedback of customer regarding services and others.
What we have offered:
We have shared a one solution with them, to take feedback Via IVR by using the current running missed call process. They have prepared the question to be asked on IVR call for feedback. Auto dialer will dial the Missed call numbers and transfer the call to agent, he will initiate the call and provide the solution to customers and after disconnected the call, IVR will be play customer will need to answer the 3 basic questions by pressing DTMF inputs.
Separate MIS Reports will be provided for the same.