gsm call centre suite| Aria Telecom

Cloud based contact centre solutions is a modern alternative to on premise contact centres using the latest in communications technology.Cloud based contact centre solutionshas synchronized call centre programming arrangement into one master PC which has ease the operation process as well. Moreover, the work efficiency it shows in terms of taking a call and record them is just overwhelming than any other application.

GSM Call Centre Suite manufacturer in India

Aria provides GSM Call Centre Suite can improve the performance & efficiency of call Centre. We are GSM Call Centre Suite manufacturer in India which is capable of multiple trunk setup like inbuilt SIP trunk for international/domestic trunk connectivity through CTI or GSM gateway.We offer GSM call centre suite software to manage inbound and outbound calls for small business.

Gsm gateway

GSM gateway is a piece of equipment that turns an expensive call from an office land line to a mobile phone into a call from within the GSM network.GSM Gateway, called also as GSM VoIP Gateway, is a device that make possible of direct routing between IP, GSM, Digital, and Analog networks. Aria Telecom is a professional manufacture of VoIP products and provides ACOM brand VoIP communication device and solution.

Gsm call centre solutions

Gsm call centre solutions can make the Call Centre Technology available in budget.Gsm call centre solutionsare designed For Power and Flexibility So That You Can Leverage Its Features.Gsm call centre solutionsare essential and an imminent necessity for most ... encompasses a wide range of features from GSM to PRI integration.

To get GSM gateway with complete call Centre suite features contact to Aria Telecom.

GSM CALL CENTRE SUITE

GUI Agent Panel
Admin/ Supervisor Panel
GSM Ports
120 GB SSD
Predictive / Preview Dialling/ OBD IVR
Basic IVR
100% Conversation Recording

3 Party Conference
SIP License
Customizable 45 Field CRM
Customizable Disposition
Call Back Scheduler
Live Monitoring

Agent Log-in / Logout
ACD
MIS Reporting
Role Management
Lead Management
Barge-In & whispering

Call Centres
Hospitals
Insurance sector
Real Estate
Travel and tourism

Business
Airlines
Customer Care
Government Sector

Higher client satisfaction
Better monitoring of agent’s work
Improve reporting features
Enhance productivity and features
Cost effective solution with extensive features
Better sales
Improve security

Model: 4 Port GSM Call Centre Suite

It comes with four GSM/3G SIM support systems in a compact design. This device enables integrated GSM/3G connectivity and open standard SIP support that connects easily with IP phones, IP-PBX software and hosted SIP trucking services. It is small appliances with a stable hardware and inbuilt IP PBX functionality. GSM Call centre Suite can be used both for inbound and outbound call Centres. It is perfect to maintain communication between remote stations and main offices.

Model: 8 Port GSM Call Centre Suite

These devices are designed with rich technical specification to reduce expenses of business communication. It is very easy to handle, and get installs without much hassle due to its web-based preferences. All standard hardware and advanced software configurations has been used to build this device. Configuration with existing IP-PBX, PBX soft switches like Lynx Server or Elastic is made easy for this device. It has 8 GSM channels that can easily bridge IP systems to GSM network. It is small appliances with a stable hardware and inbuilt IP PBX functionality. GSM Call centre Suite can be used both for inbound and outbound call Centres.

Model: 16 Port GSM Call Centre Suite

It comes with high-end hardware and software design to fulfill demand of updated business standards. It is compatible with GSM/SIM connection that saves business communication investments. It is compatible with SIM Cloud and SIM bank as well. All you need is to insert your SIM card into this device and configure it with telephone lines. Due to this easy-handle feature, it performs well in a stable manner. Its antenna configuration makes it easy to install with maximum 16 lines. It is small appliances with a stable hardware and inbuilt IP PBX functionality. GSM Call centre Suite can be used both for inbound and outbound call Centres.

Model: 32 Port GSM Call Centre Suite

It offers multi-channel communication facility with configuring up to 32 telephone lines with it. It works well between VoIP and mobile networks, and is the smartest variant of Aria GSM gateways. To maintain such a high-end connection limit, it is build with all modern hardware & software. It offers quick change of SIM cards without any hassle and keeps installation process very simple. It is small appliances with a stable hardware and inbuilt IP PBX functionality. GSM Call centre Suite can be used both for inbound and outbound call Centres.

Q:1 - How long does setup take to install?

Being a standalone device it does not required a complex configuration. It is just plug & play device.

Q:2 - Will my agents have to undergo a specific training to be able to use Parth UCSSolution?

Aria Parth UCS offers a very simplistic User Interface, which is familiar with traditional dialers. Any person with usual computer knowledge can easily work on it. Depending on the CRM that you integrate it with, there might be some need of basic training.

Q:3 - Can Parth UCS be customized to meet specifications of my business?

Parth UCS solutions offer a number of customization options to setup the agent accounts, route the calls, IVR messages, etc. that can be used to meet the various business specific needs.

Q:4 - Can I hide number in UI?

Yes, you can hide partial number to secure your data in Agent/ Supervisor UI.

Q:5 - Is dialing speed controllable?

ParthUCS has option to chance pace of dialing as per your requirement, but you should have sufficient trunk channels to meet the pace.

Q:6 - there any limit with the number of campaigns that I can run?

There is no certain limit on the number of campaigns that you can run at a time with our PARTH UCS. Further you can assign multiple ACD group under the campaign.

Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer