IVR for HIV Helpline| Case Study| Aria Telecom

Client Name

XXXX AIDS Hospital is dedicated to treating and managing patients with AIDS.

Key issue

XXXX AIDS Hospital were looking some kind of Interactive Voice Response system through which people can get all information about AIDS without any hesitation and disclosing their identity. At the same time they also wanted that if any caller wants to directly talk with counselor then he/she would be able to connect with them.
To generate awareness across the state, where every person has accurate knowledge about HIV and contributes towards eradicating stigma and discrimination. Getting an integrated response by reaching out to diverse populations with supported of technological advances.
Reaching a large, diverse population with varying levels of literacy and access to information.
Providing accurate and timely information to those at risk or affected by AIDS

The Comprehensive Solution

Implemented IVR system which provided various options to caller such as information on HIV & AIDS, How HIV & AIDS is caused, treatment for HIV& AIDS, Precautions of AIDS. It even allowed callers to listen all frequently asked questions on HIV & AIDS. HIV IVR helpline also helped the callers to file complaint which were recorded and status of the same can be checked. Even Caller can record questions related to HIV AIDS with HIV IVR helplinefor which they are seeking accurate answers. Callers were provided with option to get directly connected with a counselor for more any information on HIV AIDS.

Results

Since implementation of the Aria IVR HIV care number, AIDS awareness has been improved and people are getting required assistance

24/7 Availability: The service is available 24/7, providing users with the flexibility to access information at any time

Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer