Indian Labour Helpline | Case Study

Labour Helpline

Labour Helpline is essential for providing timely assistance to workers regarding labour laws, workplace rights, safety issues, and other employment-related concerns.

To efficiently manage high call volumes
To handle diverse inquiries
Ensure worker satisfaction
Multi-Channel Communication for Worker Convenience
Mobile Access for On-the-Go Support
Analytics and Reporting for Service Improvement
AI-Powered Chatbots for Basic Assistance
CRM Integration for Personalized Worker Support
Interactive Voice Response (IVR) for Easy Navigation

We have following components

Telephony
CRM
Mobile App
AI
Operation of Call Center
SMS Alerts
Networking
Cloud Server Management

Telephony

Telephony can be installed at client local data center or on private MIETY empanelled data center& have following important components Unified communication system consist IVR, ACD, Call Recording, Disposition, Call info Pop-up, etc.

Interactive Voice Response (IVR)

Our IVR works for Welcome message, Language selection, Department selection, Pre-Recorded Information, Feedback call, Queue Waiting etc.

Calls will be land on TFN/Short codes, there will be IVRS announcement like

Greeting Message
Language Selection
Department Transfer

OBD IVR

Deliver important information, reminders, and updates .

Automatic Call Distribution (ACD)

ACD distributes incoming calls to a specific group of terminals used by agents. It is a part of a computer telephony integration (CTI) system. ACDs recognize, answer and route incoming calls. An ACD system handles incoming calls based on the numbers called and an associated database of handling instructions.

Call recording & voice logger

All the conversation done tLabourough this system will be recorded with our latest designed Call recording and voice logger technology. This facility is not only given the system higher security measures but also more scope for analyzing customer relationship level.

Omni Chanel CRM for Database management

CRM agent can be hosted locally or on private cloud in redundant manner to keep the high availability.

Used to store Employees data
It can be integrated Call Center , IVRS , AI , Chatbot , Social Media , Helpdesk, Web Portal , Mob APP etc.
Analytics & MIS Report : Various type of reports & custom report builder

Mobile App

The system we provided is easy to integrate and is given along with official mobile app. The mobile app was designed to provide information according to labour department /It was also integrated for social media pages.

Artificial Intelligence

Our AI technology used to response maximum labour related queries quickly through ASR – TTS and chat bot.These are cost effective and time saving& reduce manpower.

Operation of call center

We provide Installation and configuration of all the required hardware and software for call center solution.Our solutionmanage all telecom connectivity like SIP Trunk, Toll free etc. It handle large volume of calls, emails, chats , SMS etc.

SMS Notifications

SMS alert provide communication between Workers and officers via automated SMS or voice calls.

Networking

We provide complete set up of telecom products to clients.

Call Centre Agent’s Desktop, IP PBX, Access Switch - 24 Port (as per customer need)Server,Anti – Virus,Soft phone and Headsets,Gateways,Desktop,Firewalls.IP phone,UPS,LAN Switch, Routers,Agent Licenses

Cloud Server Management

We deploy system public, private or hybrid on cloud in optimizing and securing system online.Maintain efficiency, security, and scalability.

Allowing team members to quickly address issues, share insights, and deploy updates.

Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer