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IVR for National Institute of Agricultural Extension Management

Key Issue:

They Provides the professional services in the field of Management Education, Consultancy, Management Training, Research, information services. They want to start the helpline to provide the information regarding Agriclinics and agribusiness Centres scheme.

The Comprehensive Solution:

We have made an IVR system and given options to get related information by pressing DTMF input. Firstly caller calls on helpline number, welcome message will be play and some of options will be announce. As caller presses any key, call will be land at users and they will provide the information that can be on eligibility, training, nodal training institutes, loans, subsidies, hand holding facility and refresher programs.

Results:

We have given a CRM application for the user to enter caller’s details. When calls come on user end, they take the information and fill in CRM and accordingly provide the information.There are provision to populate the details on CRM screen when same caller calls again.

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