Client Name
XXX Educational Institute provides the professional services in the field of Management Education, Consultancy, Management Training, Research, information services.
Challenges
XXX Educational Institute was facing problem to provide the information regarding on time. The administrative staff struggled with managing the high volume of phone calls, leading to delays, missed calls, and dissatisfaction among stakeholders.
The Comprehensive Solution
To address these challenges, we provided an IVR system and given options to get related information by pressing DTMF input. As caller presses any key, call will be land at users and they will provide the information that can be on eligibility, training, nodal training institutes, loans, subsidies, hand holding facility and refresher programs.
Implemented a CRM application for the user to enter caller’s details. When calls come on user end, they take the information and fill in CRM and accordingly provide the information. There was provision to populate the details on CRM screen when same caller calls again.
Results
By implemented a robust IVR system the staff’s streamline communication, improved response time, and enhanced the overall experience for callers.