Organization Name
XXX Department who provides weather, water, and climate data, forecasts, and warnings to the public.
Client Requirement
The Client wanted to implement a robust and easily accessible helpline that provides real-time weather forecasts, warnings, and advice to both individuals and organizations. This helpline needed to be easy to use, reliable, and integrated with its broader communication strategy, which includes online platforms, radio, and television.
They require an IVR based weather & forecasting System where customer can call on particular number and get the information. They also required the provision to play warning messages at the initiation of call.
Solution we offered
Phone Helpline: We provided a toll-free number where people could call in for weather forecasts and warnings. It is available 24/7 and serves with multi languages support.
Implemented IVR system that directs callers based on their needs—general weather inquiries, emergency alerts, or long-term climate information.
Live Agents: For more complex queries, users are connected to live agents who provide real-time weather data and offer advice on preparedness and safety measures
Mobile Applications & SMS Alerts: The helpline was integrated with the mobile app, which allows users to receive forecasts, weather alerts, and warnings directly to their smart phones.
Results
Now well-implemented Weather Forecasting Helpline can significantly improve public safety. Real-time access to weather warnings through the helpline has significantly improved emergency preparedness, especially in disaster-prone areas.