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Healthcare Client: Ziqitza Healthcare Pvt. Ltd

Key Issue:

Client had started services for ambulance and they wanted to run call Centre for enquiry,information, booking related to ambulance, for other medical services or mobile medical units etc.

The Comprehensive Solution:

They are running helplines 104, 108, 100, 102.We have provided an Aria ACCS Advance (unified communication system),call Centre solution with basic features:

  • MIS Reports
  • Live Monitoring
  • Recordings
  • Conference up to 5 parties with all recording & mute function-if primary person would be disconnecting, another conference call should not be initiate.
  • Basic IVR
  • Executive Panel
  • Admin Panel
  • Cal info pop up
  • If all executives are busy call should be go to IVR with various language-calls Queue
  • Third party CRM Integration

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