Banking Helpline

Banking helpline is designed to address a wide range of banking-related inquiries and issues, offering customers a direct line to the bank's support team for quick and effective resolutions. We provide end to end complete solution for Banks. Banking Helpline provide information & resolve issues such as:

Account Management (Balance Inquiries, Account Statements, Account Maintenance, Account Opening/Closing
Transaction Support ( bill payments , Fund transfer)
Card Services ( Debit/credit , Card replacement ,Transaction Disputes)
Loan Inquiries
Online and mobile banking Support
Customer services & complaint resolution
Omni Channel CRM for Complaint management
Feedback /follow-up services
AI- ASR TTS use
Integration with existing APIs , system
Multi channel Support
Upcoming offer & update notifications

We have following technology components

IVR
ACD
Call Recording
Call info Pop-up
Disposition

CRM
Mobile App
AI
Operation of Call Center
Networking
Cloud Server Management

1. Telephony:

Telephony can be installed at client local data center or on private MIETY empanelled data center& have following important components Unified communication system consist IVR, ACD, Dialer, Recording, Disposition, Call info Pop-up, etc.

We provide multiple channels via phone calls, emails, SMS, and live chat, mobile app, we ensuring that Banking clients can prefer communication method as per their requirement.

Interactive Voice Response (IVR)

We provide well-designed, user-friendly IVR system that integrates seamlessly with the bank’s existing infrastructure and continuously evolves to meet customer needs. Our customizable IVR can satisfy bank customers by providing quick, self-service options and efficiently routing calls to the appropriate department or representative.

Our IVR works for Welcome message, Language selection, Department selection, Pre-Recorded Information, Feedback call, Multi-Language Support , real time reporting etc.

Calls will be land on TFN/Short codes, there will be IVRS announcement like

Greeting Message
Language Selection
Department Transfer

OBD IVR

Deliver important information, reminders, and updates, Feedback surveys etc.

Automatic Call Distribution (ACD)

ACD distributes incoming calls to a specific group of terminals used by agents. It is a part of a computer telephony integration (CTI) system. ACDs recognize, answer and route incoming calls. An ACD system handles incoming calls based on the numbers called and an associated database of handling instructions.

Call recording & voice logger

All the conversation done through this system will be recorded with our latest designed Call recording and voice logger technology. This facility is not only given the system higher security measures but also more scope for analyzing customer relationship level.

Disposition

Disposition up to 3 level-Dispositions depicts the call status, on behalf of any campaign, we can create multiple dispositions and also useful to define a conversation with customer in a single state.

Call info. Pop Up

We provide pop up on Screen about a call to agents in conjunction with the arrival of incoming call. It is a important tool of call center

2. Omni Chanel CRM for Database management

CRM agent can be hosted locally or on private cloud in redundant manner to keep the high availability.

complaints are logged, tracked, escalated, resolved and feedback /closure in a timely manner
Stores all complaints in a centralized system
It can be integrated Call Center , IVRS , AI , Chatbot , Social Media , Helpdesk, Web Portal , Mob APP etc.
Analytics & MIS Report : Various type of reports & custom report builder

3. Mobile App

The system we provided is easy to integrate and is given along with official mobile app. The mobile app was designed to provide information according to Banking sector /It was also integrated for social media pages.

4. Artificial Intelligence

Our AI technology used to response maximum banking related queries quickly through ASR – TTS and chat bot. These are cost effective and time saving& reduce manpower.

5. Operation of call center

We provide Installation and configuration of all the required hardware and software for call center solution. It’s a complete helpdesk setup .Our solutionmanage all telecom connectivity like SIP Trunk, PRI /Analog .Toll free etc.

6. Networking

We provide complete set up of telecom products to clients.

Call Centre Agent’s Desktop, IP PBX, Lines ( PRI/SIP /Analog ) , PRI Gateway , PRI card ,GSM Gateway ,Headsets, Dialpad ,Access Switch - 24 Port (as per customer need)Server, Anti – Virus, Soft phone and Headsets, Gateways, Desktop, Firewalls ,IP phone, UPS,LAN Switch, Routers, Agent Licenses

7. Cloud Server Management

We deploy system public, private or hybrid on cloud in optimizing and securing system online. Maintain efficiency, security, and scalability. Allowing team members to quickly address issues, share insights, and deploy updates.

Benefits of a Banking Helpline

24/7 Availability
Convenience: Provides a quick and easy way for customers to resolve issues or get information without needing to visit a branch.
Expert Assistance: Bank Customers can speak directly with concerned bank representatives who can provide expert advice and guidance.
Security: Our Helplines are often equipped with strong security measures to protect customer information and prevent fraud.

Our Baking clients

Our clients are using both hardware & software.

PNB Bank
PNB Gilt
SBI Card
Canara Bank
Canara FSBC
HDFC Bank

Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer