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Call Centre Solution

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Overview

CCS ® Call Centre Suite can improve the performance & efficiency of call Centre by six times or more. Parth UCS is small box but rich in features & stable hardware. it can make the Call Centre Technology available in budget.

These days, customers are more service oriented and relies only on the brands that offers extreme support. This trend has gave more freedom to customers to select the best suited brand as per requirement. In this way, it has enhanced the demand of better customer service from the brands. Omnichannel communication system helps businesses to attain such level of perfect customer service process even during peak hours. It is the best way to deliver a customized customer experience while using multichannel platform. Omnichannel communication system links customer’s personal information to their contact history and thus it supports seamless communication through all the channels. This is how it generates a positive environment between call Centre and the customers.

Parth UCS can be used for inbound as well as outbound call Centre use also has inbuilt SIP trunk connectivity for international & domestic trunk connectivity. Further multiple trunk connectivity option is there through CTI card or gateway.

Agents or executive can connect on soft phone , hard IP phone , on existing PBX or on mobile phone. Internal communication can be done on existing LAN network, no need to have separate cabling like traditional PBX. Can be integrated with SMS/ Email, Existing CRM /ERP/ My SQL Database

Important highlights

  • Inbuilt IP PBX
  • Suitable for Inbound & Outbound Process
  • Customizable 45 Field CRM
  • Customizable 3 level Disposition
  • Agent on EPABX
  • Slot for ISDN PRI (E1) Card
  • SIP Trunk
  • Predictive / Preview Dialing
  • Click to Dial API
  • Plug & Play
  • Third Party CRM/ ERP Integration
  • EPABX Integration
  • Agent with or without PC
  • Agent on Mobile/ Landline
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PARTH CALL CENTRE SUITE APPLIANCES

  • Support Inbound as well as outbound process
  • Support International & Domestic Call process
  • Support ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
  • Support Various Dialling Options like Preview, Progressive & Predictive
  • Can Connect with your existing EPABX through SIP or ISDN PRI
  • Connect Agent on IP Phone, Soft Phone, Analog Phone or on existing PBX
  • Connect Agent on Mobile Phone
  • Agent Can be with or without Computer
  • Inbuilt SIP TRUNK
  • Inbuilt Hard disk for Recording & data storage

PARTH UCS is equipped with all call centric traits. It boosts up the efficiency level of a call Centre up to six times with its efficient features that are inbuilt in a ready to install box.

  • Cost irrespective: The small appliance is economical with all the default features for the call Centre industry.
  • Multiple trunk connectivity: Parth UCS can be used for both inbound and outbound processes as it is capable of multiple trunk setup like inbuilt SIP trunk connectivity for international/domestic trunk connectivity and multiple through CTI hardware.
  • User Friendly Agent/Admin Interface: The interface of both agent and admin is user friendly and eye catchy with all the functionalities. Let’s the user to go into depth with an ease of fetching each and every related detailed information.

Inbound & outbound

Parth UCS offers both inbound and outbound communications within a single interface

Call Recording

Parth UCS record all inbound and outbound calls in built-in hard disk for further listening to any call recordings at any time to ensure compliance with quality standards.

On Call Options

Parth UCS offers many important on call features like hold, mute, transfer and call conferencing

Call Queues Options

Parth UCS offer comprehensive call distribution mechanism to enhance your callers call queue waiting experience with features such as queue callback, custom music and messages

Click-to-call

Parth UCS offer click to call API to integrate with any third-party CRM

Call Disposition

After completion of each call add call summary notes and disposition codes to your call log and integrated CRM to ensure that relevant customer information is retained. Parth UCS offer three level customizable Disposition.

Office hours module

Parth UCS offer flexibility to fix business hours as per your convenience

Intelligent Routing

Parth UCS is very intelligent & flexible routing your call to local extension or on external mobile or landline number

Automatic Call distributor (ACD)

Parth UCS can distribute your call as per your choice, you can use multiple campaign & department as per requirement. ACD department can be selected in IVR message.

Interactive Voice Response System (IVRS)

Parth UCS offer UI to configure multi-level IVR to ensure better performance. Caller can reach directly to desired departments without any manual intervention

Skill based Routing

Aria Parth UCS has multiple options to use for call distribution like ACD, UCD, Skill based routing etc.

Forward-to-Phone

Parth UCS has flexibility to connect calls to mobile phones, SIP phones or landline to enable your team to remain connected, even when working remotely.

Number Masking

Parth UCS UI ensure customer privacy and retain business by encrypting the customer’s and vendor’s number, disallowing them to directly contact each other

Computer Telephony Integration (CTI)

Parth UCS offer Computer Telephony Integration to connect with your CRM, you can have the benefits of not toggling between applications for a comprehensive customer interaction

Business Tools Integration

Parth UCS offer seamless integration with CRM, help desk software, ticketing platform and other business applications

Contact History

Parth UCS display customer interaction history on executive screen, including previous calls, remarks etc..

Webchat

Parth UCS can be integrated with aria namaste LiveChat on your website and engage with the Customers in real time to provide instant resolution

Integrated SMS/ Email

SMS/Email can be integrated through API with Parth UCS to maximize the use of communicators time by connecting the providers to the customers at a quick pace.

Call Monitoring

Aria Parth UCS offer tool to administrator to listen to calls in real-time, without the agent or the caller knowing, to silently guarantee quality standards are being met

Call Monitoring

Aria Parth UCS offer tool to administrator to listen to calls in real-time, without the agent or the caller knowing, to silently guarantee quality standards are being met

Call Barging

Drop in on live calls to speak with both the caller and agent to reduce call transfers and increase customer satisfaction.

Application: Wherever you talk about communication or call Centre, ARIA stands along with the solution you require. With the product that would give you an effective and relevant output.

It can be applicable in

  • Call Centres
  • Hospitals
  • Insurance sector
  • Real Estate
  • Travel and tourism
  • Business
  • Airlines
  • Government Sector

PARTH_UCS gives the organization all the benefits that will help out in growth, keeping in mind all the aspects related to the communication process.

  • Reporting Management: It has the ability to get all sort of possible reports that would not let any factor to hit the accuracy ratio of the organization. We can talk about this in terms of agent reports, call reports, call history, recordings and lot more
  • Client Satisfaction: ARIA believes in client satisfaction with the product being given. We are here to serve our clients to the best of our team efforts.

Model: Parth 10C

Parth 10C is a complete call Centre solution for a 10 seated call Centre with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS can be used both for inbound and outbound call Centres.

Model: Parth 15C

Parth 15C is a complete call Centre solution for a 15 seated call Centre with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS an be used both for inbound and outbound call Centres.

Model: Parth 20C

Parth 20C is a complete call Centre solution for a 20 seated call Centre with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS an be used both for inbound and outbound call Centres.

Model: Parth 25C

Parth 25C is a complete call Centre solution for a 25 seated call Centre with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS an be used both for inbound and outbound call Centres.

Model: Parth 30C

Parth 30C is a complete call Centre solution for a 30 seated call Centre with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS an be used both for inbound and outbound call Centres.

Model: Parth 40C

Parth 40C is a complete call Centre solution for a 40 seated call Centre with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS an be used both for inbound and outbound call Centres.

Model: Parth 50C

Parth 50C is a complete call Centre solution for a 50 seated call Centre with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS an be used both for inbound and outbound call Centres.

Model: Parth 60C

Parth 60C is a complete call Centre solution for a 60 seated call Centre with all the functionalities of the admin and the agent panel. It is small appliances with a stable hardware and inbuilt IP PBX functionality. PARTH UCS an be used both for inbound and outbound call Centres.

General

Dialer Related

Inbound Related

Security Related

Agent Related:

Integration

Trunk Connectivity

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