Healthcare Helpline

We provide following components for Healthcare helpline

1. Telephony:

Telephony can be installed at client local data center or on private MIETY empanelled data center& have following important components Unified communication system consist IVR, ACD, Call Recording, Disposition, Call info Pop-up, etc.

We provider Multiple channels via phone calls, emails, SMS, and live chat, ensuring that they can prefer communication method as per their requirement.

Interactive Voice Response (IVR)

Our IVR works for Welcome message, Language selection, Department selection, Pre-Recorded Information, Feedback call, Queue Waiting etc.

Calls will be land on TFN/Short codes, there will be IVRS announcement like

For Example: - Welcome Message, Language options Press “1” for Hindi & Press “2” for English, 1 to 7 options (Like: Press “1” for Emergency, Press “2” for Ambulance, Press “3” for Laboratory, Press “4” for Radiology Press “5” for OPD or Wait for the operator), call will be transfer to predefined group/ Number.

OBD IVR

It provides Auto-Reminder Setup for the patients related to the appointments, Reports Collection, Sample Collections and many more.

Patient feedback systems for gathering insights on care quality and satisfaction.

Automatic Call Distribution (ACD)

ACD distributes incoming calls to a specific group of terminals used by agents. It is a part of a computer telephony integration (CTI) system. ACDs recognize, answer and route incoming calls. An ACD system handles incoming calls based on the numbers called and an associated database of handling instructions.

Call recording & voice logger

All the conversation done through this system will be recorded with our latest designed Call recording and voice logger technology. This facility is not only given the system higher security measures but also more scope for analyzing customer relationship level.

2. Emergency Code Management Solution

The code management can be integrated with the existing System or can be integrated with new systems easily, we ensures to develop and integrate code system on web system for an easy accessibility.

It works with pre-defined mobile numbers along with recording features .We provide an alerts accordingly to the nurses/doctors/emergency staffs based on their assigned works.These codes can be alphanumeric, numeric, color or can be in other distinct value also.

The codes value along with the hospital emergency code colors like e.g.:

This numerical coding are customizable in nature and can be even designed in such a way that patients or other assistance can remember.

By Pressing the code value, an automatic notification will be sent to the OPD or the admin to take the prompt action in real time.

3. Omni Chanel CRM for appointment booking management

CRM agent can be hosted locally or on private cloud in redundant manner to keep the high availability.

4. Mobile App

The system we provided is easy to integrate and is given along with official mobile app. Patient can book appointment via mobile app. whenever appointment is booked, a confirmation message will be sent to patient mobile number.

Features

5. Artificial Intelligence

Our AI technology used to response maximum education related queries quickly through ASR – TTS and chat bot.

AI-driven virtual assistants or chat bot to handle routine inquiries and triage more complex issues.

Natural Language Processing (NLP) for understanding and responding to patient queries.

These are cost effective and time saving& reduce manpower.

6. Operation of call center

We provide Installation and configuration of all the required hardware and software for call center solution.Our solution manage all telecom connectivity like SIP Trunk, Toll free etc. It handle large volume of calls, emails, chats , SMS etc.

Hospitals can setup own call center operation.

7. SMS Notifications

SMS alert provide communication between Doctors and patients via automated SMS or voice calls. SMS alerts can be used to remind patients of upcoming appointments, reducing no-shows and ensuring that healthcare providers’ time is used efficiently. Patients can also receive links to confirm, reschedule, or cancel their appointments directly.

8. Multi Conference Bridge

Multi Conference Bridge enable making conference call between multi location offices without any flaws during the conversation. Audio conferencing is flexible, affordable and highly secure.

Multi calls in a group with 100% Recording .

9. Redundancy system

Multiple data centers to ensure uptime in case of system failure.

10. API

We can integrate APIs with third-party systems, such as insurance providers, payment gateways, and diagnostic tools or other existing Hospital .

We have many ready to use APIs also such as login , Logout, Call Hold, Click to Call , Conference etc.

11. Networking

We provide complete set up of telecom products to clients

Call Centre Agent’s Desktop, IP PBX, Access Switch - 24 Port (as per customer need)Server,Anti – Virus,Soft phone and Headsets,Gateways,Desktop,Firewalls.IP phone,UPS,LAN Switch, Routers,Agent Licenses

12. Cloud Server Management

We deploy system public, private or hybrid on cloud in optimizing and securing system online.Maintain efficiency, security, and scalability.

Allowing team members to quickly address issues, share insights, and deploy updates.

13. Existing clients

Sitaram Bhartia Institute Of Science Research,Shanti Mukund hospital,AIIMS Delhi,NEO Hospital,Santosh Hospital Grewal Eye Institute, Desun Hospital,Omnis Health Care