Interactive Voice Response (IVR)
Our IVR works for Welcome message, Language selection, Department selection, Pre-Recorded Information, Feedback call, Queue Waiting etc.
Calls will be land on TFN/Short codes, there will be IVRS announcement like
For Example: - Welcome Message, Language options Press “1” for Hindi & Press “2” for English, 1 to 7 options (Like: Press “1” for Emergency, Press “2” for Ambulance, Press “3” for Laboratory, Press “4” for Radiology Press “5” for OPD or Wait for the operator), call will be transfer to predefined group/ Number.
OBD IVR
It provides Auto-Reminder Setup for the patients related to the appointments, Reports Collection, Sample Collections and many more.
Patient feedback systems for gathering insights on care quality and satisfaction.
Automatic Call Distribution (ACD)
ACD distributes incoming calls to a specific group of terminals used by agents. It is a part of a computer telephony integration (CTI) system. ACDs recognize, answer and route incoming calls. An ACD system handles incoming calls based on the numbers called and an associated database of handling instructions.
Call recording & voice logger
All the conversation done through this system will be recorded with our latest designed Call recording and voice logger technology. This facility is not only given the system higher security measures but also more scope for analyzing customer relationship level.