IVR Based Recruitment System

CLIENT: MINISTRY OF DEFENSE (INDIAN ARMY)

PROJECT: IVRS BASED RECRUITMENT HELPLINE SYSTEM

Key Issue:

Army recruitment process is divided into recruiting zones across the country. Each zone is allotted with a quota for recruitment based on a percentage of its population and ethnic grouping. For recruitment, The Indian Army recruitment services generally got huge applications and enquiries for selection procedure in various officers & below officer’s rank, Interview schedules, joining instructions etc.

Being a prestigious organization Indian Army felt the need to have centralize automatic recruitment helpline system for managing all kind of enquiries promptly, accurately and in a hassle freeway. So that any person who wants to join Indian army should get correct information on time.

In order to obtain a suitable and customized optimal solution for the above requirement Aria Telecom understood the same and addressed the requirement with customizable, cost-effective IVR based recruitment system without compromising on performance and features.

A Comprehensive Solution:

Aria Telecom offered Inbound IVR for recruitmentsystem for recruitment services which provided various facilities such as selecting information on officers’ selections and below officer’s rank selection in Indian army like: educational Qualification requirement, age requirement, physical standards requirement and examination pattern information, interview date and joining instructions queries.

Results:

Since implementation of the IVRS based recruitment information system the callers are easily getting required and accurate information on time and this has smoothen the entire recruitment process.