Client
XXXX Recruitment Consultancy
Key Issue
XXXX Recruitment Consultancy a mid-sized recruitment agency was experiencing rapid growth in clientele and applicants.
As the volume of inquiries increased, their human agents struggled to handle routine questions about job openings, application statuses, interview schedules, and consultation requests. This led to longer wait times and lower customer satisfaction.
Solution
To solve Implemented an Interactive Voice Response (IVR) system to automate a large portion of their communication processes. The system was designed to handle various recruitment-related tasks without human intervention.
Results
The deployment of an IVR system revolutionized XXXx recruitment process by automating key areas of communication between job seekers, employers, and recruitment consultants. The solution not only reduced operational costs but also improved both job seeker and employer satisfaction.