IVR Based Recruitment System
CLIENT: MINISTRY OF DEFENSE (INDIAN ARMY)
PROJECT: IVRS BASED RECRUITMENT HELPLINE SYSTEM
Key Issue:
Army recruitment process is divided into recruiting zones across the country. Each zone is allotted with a quota for recruitment based on a percentage of its population and ethnic grouping. For recruitment, The Indian Army recruitment services generally got huge applications and enquiries for selection procedure in various officers & below officer’s rank, Interview schedules, joining instructions etc.
Being a prestigious organization Indian Army felt the need to have centralize automatic recruitment helpline system for managing all kind of enquiries promptly, accurately and in a hassle freeway. So that any person who wants to join Indian army should get correct information on time.
In order to obtain a suitable and customized optimal solution for the above requirement Aria Telecom understood the same and addressed the requirement with customizable, cost-effective IVR based recruitment system without compromising on performance and features.
A Comprehensive Solution:
Aria Telecom offered Inbound IVR for recruitmentsystem for recruitment services which provided various facilities such as selecting information on officers’ selections and below officer’s rank selection in Indian army like: educational Qualification requirement, age requirement, physical standards requirement and examination pattern information, interview date and joining instructions queries.
Results:
Since implementation of the IVRS based recruitment information system the callers are easily getting required and accurate information on time and this has smoothen the entire recruitment process.