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Cloud Telephony Solutions

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Overview

Cloud telephony solutions are new advanced technology that offer maximum security and safety with high-end customization facility. With cloud based services, the need of on-premise installation and hassles has been eliminated. It offers faster solution with operational ease which is necessary for smooth business communication process. Moreover, it offers a lot of advantages that physical devices lack in and are enough for switching to cloud telephony solutions.

Minimum technical issues

Unlike on-premise devices, cloud telephony show less technical issues and are much easier to troubleshoot as well. It demands minimum maintenance from user side as we will be taking care of it including regular upgrade and new installations. Our cloud services are one step ahead with service technology and offers faster solution to the subscribers.

Maximum customization

Our cloud services offer easy customization with high-end innovation in compare to on-premise devices. While all physical devices are complex to understand and demands regular maintenance to introduce any customization. Moreover, in case of on-premise devices, user Company need own technical team to handle any software customization. While with cloud telephony solution, the subscriber only need to inform us regarding their requirement and all the customization will be done from our side. In this way, the subscribers escapes a lot of technical maintenance hassle.

Easy upgradation

We offer easy upgrade of software whenever available so that clients can stay ahead with latest technical facility. Unlike on-premise devices, cloud telephony solution does not require the user to do any effort for upgrading process. The subscriber just need to contact us for any manual upgrade and we will do it for them. With cloud telephony, upgrading is made easy for the subscribers.

It’s cheaper!

While physical devices demands a lot of investment in installations and maintenance, cloud telephony services offer cheap solution. With our cloud telephony services, all the maintenance and installation will be done from our side while the subscriber will enjoy a flawless telephony services.

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Cloud Product Range

cloud-telephony

Cloud Click to Call

The smarter way to avail call back request for your valuable customer.

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cloud-telephony

Cloud Conference Bridge

Make best of the business conference meetings and trainee callings over cloud network.

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cloud-telephony

Cloud IVR

Intelligent calling system to treat your customer with personalized IVR messaging services.

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cloud-telephony

Cloud CRM

Grow your business with Cloud CRM with the best all-in-one platform for Sales, Service, Marketing and more.

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cloud-telephony

Cloud Dialer

Enhance business process and communication services with smart cloud predictive dialer.

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Cloud telephony Solution offers advantages to a range of enterprises, regardless of whether they have already adopted a cloud computing programme.

Adopting hosted cloud telephony means all communications infrastructure will be placed in a virtual environment hosted and maintained by a third party – including servers, routing technology, ISDN lines and SIP Trunk.

Once a provider has been selected, companies then complete a simple agreement outlining the requested service elements, including number of lines, area codes requested and any additional service requirements. This will generally be supplied under a monthly service plan agreement for a fixed fee.

After the agreement is signed, all the company needs is a router and active Internet connection to make and receive calls. There is no need for additional on-site hardware or upfront engineering or installation costs. This swift deployment time enables great flexibility to increase or downsize the service as required and offers access to a number of extra services including: call waiting, forwarding voicemail and addition of SMS or telemarketing services – all without the need for additional licences.

The advantages of cloud-based communications infrastructure can be split broadly into three segments – reduction of operating costs related to upgrades and maintenance, improved service availability, and the development of enhanced or new services. The exact use case will depend on the customer, its market position and the industry it operates in.

While traditional fixed networks will continue to be used by many companies, there are a number of additional functionalities which can be derived from moving this infrastructure into the cloud.

The smart cloud telephony solution for your business to stay a step ahead in the competition. All your telephony featured enables with automated services for an easier access.

  • Virtual Number Track ROI from all marketing campaigns and promotions at once with smart virtual numbers.
  • Cloud Dialer Enhance business process and communication services with smart cloud predictive dialer.
  • Cloud Based Bulk SMS Services Connect with millions of people with personalized product information over SMS.
  • Cloud IP PBXChoosing a Cloud IP PBX means choosing flexibility for your business, with a huge range of business phone features, plug and play installs and fast scalability
  • Toll Free Number Subscribe to the fastest way of connecting with international and domestic customers.
  • Click to Call The smarter way to avail call back request for your valuable customer.
  • Cloud Conference Bridge Make best of the business conference meetings and trainee callings over cloud network.
  • Cloud IVR Intelligent calling system to treat your customer with personalized IVR messaging services.
  • Cloud CRM Grow your business with Cloud CRM with the best all-in-one platform for Sales, Service, Marketing and more.

Cloud-based telephony solutions are agile. They can adapt to the ever-changing requirements of the business. It allows businesses to lower expenses by eliminating the need of multiple vendors and network connectivity providers. Cloud-based telephony providers implement new features and provide platform/system updates from time-to-time that is managed centrally. These updates make your cloud telephony system more seamless. The changes happen in real-time without disturbing your work day and effective immediately.

These Cloud telephony service providers allow elastic scale and provide good SLAs without the worry of licenses and regulations which traditional system bring with them.

Cloud telephony solutions also enable reducing staff, automating processes, eliminating costly voice lines, long-distance contracts that are typical of traditional PBX methods.

As seen earlier, with traditional PBX systems, the equipment must be installed and maintained by the enterprise. External voice lines or SIP trunks must be provided by businesses. But with the Cloud telephony solution, the applications and management of the whole system reside with the Cloud telephony service provider.

Businesses achieve cost savings through cloud telephony by paying only for the services used. Pay-as-you model is beneficial for start-ups who always face a cash crunch.

  • Keep your business awake while you sleep Business means passion; the passion to expand your business and earn profits round the clock. Cloud telephony can make your dream ‘earn while you sleep’ come true. An IVR helps you attend all your business calls 24*7. No matter which time zone your customers are calling from, all their calls will be answered. Enquiries after office hours will be routed to the agent who has been assigned to attend calls for that particular time duration. Even if your agent is taking a nap, your voicemail will work on his behalf by recording the callers’ message.
  • Ensure that your next marketing budget proves its worth Do you rely on your marketers blindly while you allocate your marketing budget? Don’t. Measuring ROI of your marketing campaigns is equally important as other business operations. And now you’ve got an easy way out. You can assign unique virtual numbers to each individual ad campaigns and track the ad campaign that brings you more number of calls, hence more leads, and more business. And to fetch this information you just need few clicks. Next time, allocate more budget on your best performing campaign
  • Don’t confine your agents to the four walls. Set them free In this wireless world of mobile phones, do you really want your agent to stick to wired landline phones, just because it’s a business call, or just because they are doing a job? Cloud-based IVR helps you route all your business calls to the concerned agents directly on their mobile phones irrespective of their geographical location. This doesn’t mean you’re losing track of their performance or availability. Cloud telephony helps you keep everything in place.
  • Mark your global footprint with a virtual identity Planning to expand global but haven’t managed funds for a new office location yet? Not an issue any more. Expand globally with a virtual number. Your international customers can call you on your virtual number and calls will further be routed to employee assigned for that particular country.
  • Make your customers feel special even during your busy hours Your representatives have got a lot of calls to handle. So, don’t leave them struggling to gather customer’s details while the caller is waiting on call. Whenever a customer calls you, CRM integration helps you display customer’s detailed information in a single window, which includes customer’s previous queries, tickets raised, chat transcripts, call logs or any other event that took place. This will not only help your agent give personalized experience to your customers, but also reduce callers’ waiting time significantly.
  • Fully-Integrated Communications System - integrating a company’s communications with its everyday applications for business processes and workflows helps increase efficiency.
  • Control Over Modes of Communication - A cloud-operated system puts businesses in the driver’s seat, allowing them to pick and choose what features they need, with access to turn them on or off easily.
  • Call Distribution- The incoming calls can be distributed based on skills, or round robin or based on free/busy.
  • Multilevel IVR- Create a grand impression of your company by greeting your incoming callers with a meaningful IVR. This also helps in better call distribution based on the option selected by the caller.
  • Call Recording- All the calls are recorded by default. Call recording has many advantages like Quality control, Training purpose, Proof of commitment, dispute resolution.
  • Number Masking. - The number of the caller is not displayed to the Agent. The agent sees the number of Cloud Telephony provider. This makes sure that you always own the customer, no matter who is providing the service.
  • No hardware required. - Absolutely ZERO installation at your place. Just subscribe to the service and start enjoying the benefits.
  • Time Management and Efficiency - cloud solutions can easily integrate with other cloud-based applications, providing mobile employees access to all the features and functionality they need to work just as efficiently as if they were in the office.
  • Mobility and Ease of Use - Today’s workplace is increasingly mobile, and small businesses especially need to be able to operate from multiple locations.
  • Top Line Business Features - A cloud-based phone system would give small businesses access to the types of network applications that one would typically find at larger corporations.
  • Flexibility to Scale Up (and Down) - cloud solutions can easily integrate with other cloud-based applications, providing mobile employees access to all the features and functionality they need to work just as efficiently as if they were in the office.
  • Business Continuity - A cloud-based communications system is likely to be unaffected by outside factors such as severe weather or other issues that may keep employees from getting to the office.
  • Improved Customer Service - Businesses can easily direct calls to various departments and even create greetings unique to a given department.
  • New Service Features Added Easily - During busy seasons, some businesses will add premium calling features to increase call-taking efficiency and maximize staffing.
  • Cost Savings - Moving telecommunications off of PBX platforms and to the cloud can be less expensive relative to monthly service rates versus that of a traditional system, helping to reduce costs and, ultimately, increase profitability.
  • Easy to use interface – A convenient dashboard that can be used to access call history, voicemail messages and recorded calls.
  • Call recording – Allowing for the recording of inbound and outbound calls, useful for staff training, compliance reasons and complaints handling.
  • Auto attendant – Auto attendant is used to take calls and route them to the correct place. The auto attendant feature may also be used to set up pre-recorded messages to play when the office is closed.
  • Collaboration functionalities – Including easy external and internal call transfers, customizable setting for each department, instant group calls and call park features.
  • Security – Features including call barring, call history and authorization code access ensures that your phone system is secure.
  • Hot Desking – Allowing workers to use their own number and preferences on any cloud-enabled handset in the premises. Coupling this with the ‘one number anywhere’ feature gives employees complete freedom in their workspace.

Necessary for all Industries

  • Communication
  • Oil and Energy
  • Hospitality and travel
  • Helpline
  • Ecommerce
  • Education
  • Bank and Financial
  • Outsourcing
  • Retail
  • Healthcare
  • Real Estate
  • Food and Beverages

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