How to Make a Complaint Management System

Our Complaint Management System (CMS) involves a series of steps to ensure the effective collection, tracking, and resolution of customer complaints in Ghana.

To develop a Complaint Management System (CMS) in Ghana we need to follow a structured approach that includes planning, design, development, and implementation phases.In Ghana, businesses must comply with local regulations regarding customer rights and data protection, weensure that our CMS follows best practices to secure customer information.

Aria Telecom is recognized as one of the leading Complaint Management Systemdeveloper companies in Ghana. Our Complaint Management System is designed to improve customer satisfaction, enhance operational efficiency, and reduce response times .We build best complaint management system in Ghana with latest features as IVR, ACD, AI-powered features, recording and integration with existing system etc.

Aria Telecom is always focused on providing Complaint Management System solutions that streamline customer complaint handling processes. We provide training sessions for the support team on how to use the system effectively. We have expert’s developer team to design or develop Complaint Management System as per business need and market demand in Ghana.

Since many people in Ghana use mobile devices, we ensure our Complaint Management System is responsive and easy to navigate on smartphones. We make Complaint Management System easy for customers to submit complaints and follow the process. We make Complaint Management System for users (customers) the ability to check complaint status or resolve issues via FAQs.

We make Complaint Management System fully customized as per client requirements on cloud or on premise both. Always focus to provide hassle free Complaint Management System to clients. Our Complaint Management System is easy to use and user friendly. It is designed for small, Medium as well as large enterprises.

Some of the essential features for a CMS in Ghana include:

Automated Complaint Tracking: Allows tracking of complaints from submission to resolution.

Customizable Workflows: Tailored to different industries and client needs, ensuring flexibility in managing various complaint types.

Real-Time Reporting & Analytics: Provides insights into complaint patterns, helping organizations make data-driven decisions.

Multi-Channel Support: Integrates with multiple communication channels (email, phone, social media) for complaint submission.

Escalation & Notification Systems: Ensures timely responses with escalation protocols when issues remain unresolved beyond a set time.

Our Testimonials

Aria voice logger is being used since 2010. Product is advantageous towards customer satisfaction. Service rendered towards any issues related is being attended immediately without delay. Thank You.

E. Prasad - Customer

We are using the voice logger product of Aria Telecom Solutions and we are fully satisfied with this product and services

Rohit Kumar - Customer

We are using the Dialer of Aria Telecom Solutions. Aria Dialer is being used since 2010. Product is advantageous towards customer satisfaction

Ramesh kumar - Customer

We have an installation set up of Aria PRI logger...As the device is used for Telephone Recording and successfully Aria Support Team has installed it very well. They provided proper training on this with proper assistance. Support Team Head Ms. Yogita Chabhra has successfully installed the system and its absolutely working fine without any hindrance... Sumit Nigam CP Branch Monarch

Sumit Nigam - Customer

We awarded comprehensive Annual Maintenance Contract for the year 2016-17 for Dial 100 Application at our two locations (Kashipur & Rudrapur) to Aria Telecom Solutions (p) Ltd. Aria Telecom upgraded the software & running the technology smoothly & trouble free. We are satisfied with your technology & support system. You as a relationship manager is very co-operative & always there for any help. Your technical team is also co-operative and has good knowledge of product.

Udham Singh Nagar - Customer

We are using Voice Logger of Aria Telecom Solutions Pvt. Ltd. We are fully satisfied with this product and we also appreciate support provided by Engineer of Aria Telecom.

Vikas Bhatt - Customer

As our company is using PCI based voice logger of Aria Telecom. Product is advantageous. We are fully satisfied with product and support provided by company. We also like to know about company's new products.

Rahul Kumar - Customer

I am using Voice Logger since 3 years in 5 different locations. Product is really good and the service they provide is on time.

Adarsh Verma - Customer

I am glad to share my feedback with you and convey to all concerned as well. I would like to appreciate Mr. Navdeep Chauhan and Aria Telecom as i contacted him and shared my issue he explained and well managed and make me understand about the process and further knowledge too . It is new experience for me and want to thank you from core of my heart for him ( Mr. Navdeep Chauhan) As per my experience he is very active on his work and full of experience and way to explain "Mentor". I have 15 years of experience in BPO and met many minds and experiences . He is one of diamond !! "Good Luck !! Thank you for coaching me you are a True Mentor "`

Ashwani Thakur IT Manager - Customer

Dear Team, I would like to inform that we always have received support & provide satisfaction resolution on highlighted concern from support team... Thanks All.

P S Team Leader - Customer

I would like to appreciate the level of customer service provided to be by Aria Support Team. After a call our issue has been resolved immediately. Really amazing customer service for the dialer!" Thanx for the best support.

Rajkumar Kumar IT Manager - Customer

"I'd like to compliment you on your fast and efficient online support for the call centre solutions. I have just had a very pleasant and helpful experience with your Aria support Team. Brilliant service, they are patient, prompt, polite. Highly recommended!"

Ajay Ganguly Sr Executive - Customer